Upper Crystal Creek Vacation Rentals

"All six days same menu"

"Lovely view, staff were very helpful and clean room."

"I have now stayed here twice. The first stay was a couple of years ago and it was terrific. Everything you might want. My most recent stay felt like a different hotel. Getting into the room was fine, but once in the room, we noticed some little things. Windows all had residue, cobwebs on the balcony furniture etc. We were told on check in that a room turnover cleaning service would happen once during our 5 night stay which perfectly fine. I called after 2 nights to request cleaning service, but returned that evening to no difference. I called again and was told our room was listed as cleaned, but our set of towels and soaps still remained where we left them. We were brought a fresh set of bath towels but nothing else, leaving us without bath mat, hand towels or face washers. This felt strange. Finally, not the hotels fault here, but a guest on our floor decided the entire first 2 days of our trip would be accompanied by her screaming in another language at the top of her lungs. Very, very weird. Could hear it through their door and into the bedroom of our suite. Hopefully the hotel is just having a down week."

"Overall, considering the Novotel name, the hotel feels more like a 2-star property. The location is good and the staff are especially nice, but the room condition is very poor—it’s an old and outdated hotel."

"love the service, the decor, the quirkiness. A great weekend get away. Did not need to go anywhere"

"Loved it. Everything was as it was described. Beds comfortable. Carpark was easy to access. Lift was easy to operate with touch controls. Staff answered any questions or queries when needed."

"Excellent front of house staff. Hotel room very average for price. I would probably go as far as saying that it was almost sub-standard for the price."

"Every thing was great except when we were checking in it took about 30 mins lining up. Everybody was annoyed about the wait. Other than that everything was great"

"Clean room as always"