Upper Dean Vacation Rentals

"I didnt expect a top rated hotel especially as it was a very good deal . But what i got was a very good experience, frienly staff, in a great position by the canals.. and good choice of music!! "

"This is my wife and I's favourite hotel, we love staying here, I think the cleaning staff do an amazing job, as the rooms are always clean and immaculate, topped up wit all the essentials, the, unsung heroes in my opinion! Some of the front of house team are the warmest and most welcoming, people I've ever met, I have say thank you to Maria for looking after us in such a high degree, she left us feeling we wished we could have stayed longer, which we will do next time because of her warmth and regards to us and her other guests, she deserves to be nurtured to growth and ... IBIS, you can't pay enough for what she gives your hotel and us, id also like a special mention, and share our appreciation to Gorsia{Manager}, in ore and appreciation of her enthusiasm, professionalism and work ethos, couldn't thank her enough for her attention to detail and all our needs. We enjoyed our breakfast, only thing I'd add is bring back the fried/poached eggs! We need our protein guys, but seriously, many thanks to all at the Ibis in Northampton IBIS, you're the best see you soon. Mary/Peter"

"Stayed on a dinner bed and breakfast rate. Enjoyable stay. Food was ok. Sadly the spa was practically unusable due to large number of guests/day-visitors using it."

"Staff very helpful and Friendly"

"Lovely stay although we did not need the disabled room so would have been nice to be asked "

"Stayed here several times over the years. Staff are lovely. Room clean and very very basic. The mattress was awful: obviously well past it's due date for a replacement (I barely slept) Breakfast is either toast/jam or cereal. OK for a one night stay, which I do when visiting friends."

"The room was clean at arrival but not thoroughly cleaned. Nor was it cleaned every day. We had to ask for facecloths and refrigerators, which should be a common amenity. The refrigerator did nothing for the food stored in it. The frig maybe kept food a bit above room temperature. My stored strawberries began to mold within four days. Asked to reheat a food item because the rooms did not have microwave ovens, and the staff declined. There was a kitchen at this hotel yet refused to heat a dish bought elsewhere. Don't expect staff to go out of their way to provide the expected service common to US hotels---it's not happening. The purchased breakfast food was less than room temperature at 0630 when the eating area opened. I don't know how that is possible. With the heated lamps are surface, if you did not place the food on your plate immediately after the cook placed it on display for consumption, the food got cold. Pancakes cold, waffles cold, eggs, cold, etc. No cream (only milk) for coffee. The cream is in the packets they place in your room with the freeze-dried coffee packet. The cookies they place in the rooms daily was a nice touch. Fee for parking is required adding to the cost of the stay. No street parking nearby. Lastly, my associate purchase dinner (a steak). It was laughable. The steak was thin, larger than the size of a credit card, yet shorter than the length of a standard cell phone. A nearby Wendy's would have done the instead. Enjoy!"

"Staff were okay. No enthusiasm or whatsoever and just literally gave us the welcome paper and that's it. Restaurant staff were slightly better as they were a bit more welcoming and helpful. Breakfast was basic and dry. We wanted to swim and use the pool with our baby but weren't allowed as they told us that there's only a time allowed for babies, however this wasn't explained to us upon checking in and a bit of consideration and 'hospitality' could go a long way as we requested that even a quick lounge would really be appreciated but nothing. Again, dry communication. "

"Excellent location for transportation and walking around ."