“- WARNING: Double charged and NO REFUND. Unresponsive management.
I was double-charged for my stay at this hotel. During check-in, I was asked to pay what I thought was the city tax (taxe de séjour), but it turned out to be the full room rate again.
The staff promised that the original booking app payment would be refunded within 3 to 7 days. However, it has been over a week, and I have received neither my money nor any response from the hotel. They are completely ignoring my emails and...
“Good location, close walk to everything. The parking was great as well, under 10 euros a night. Staff were good. Room was clean. The hall smelled terrible but the room didn't. My air conditioner didn't seem to work very well. This time of the year it is alright but if it was summer the room would have been way too hot.”
“The location of the hotel was excellent for us and there was plenty of parking.
Our room was clean and had everything that we needed. It was easy to reach via stairs and a lift.
We had a couple of issues. Our room booking could not be located at reception and it appeared that we would have to pay again. It took the Receptionist some time to sort the problem out, and it appeared that Expedia had passed on our booking to another company, so it was more difficult to find. She was very helpful...