Find Family Hotels in Upstate New York, NY

"The building and rooms are old and dirty. The staff is okay, not so friendly. Breakfast is terrible."

"Staff was professional and responsive. "

"The free breakfast was hideous. They have a lobby cafe with a beautiful view but it's unused. Shame that the free breakfast was in a windowless basement with industrial type food.. The bedding was thin and inadequate. Terrific and the best location on the US side of the Falls. It is the closest hotel to the park and Falls. Shame it does not live up to its location."

"The food was the same everyday no change or anything. It was always eggs, sausage and pancakes. There was this lady that I felt everyone hated she always had an attitude with everyone there. She was the reason I felt many hated breakfast buffet. She always was rude like she was in some hurry. I loved the guy that worked in the kitchen, he seemed friendly. The room was nice. It was supposed to be clean on the third day, it never did get clean. When I called to asked the front, they said oh well did you ask to have it cleaned, I was like yes I did because I had garbage to throw out. She gave me two big garbage bags and told me just to put the garbage outside my door. The phones in the hotel were awful to the point where the lady had to tell me to go downstairs to talk. The internet was awful awful and the tv kept glitching. Nothing worked for long. The only thing I really loved about the hotel was the pool hours. It was opened to 10pm and my son and I would take advantage of it. "

"Very beautiful hotel will go again highly recommend!!!"

"There was an employee during our stay who tried to steal money from us during our check in. The safety deposit was $150. I gave the employee 2 $100 bills. She took one of the $100 bills I gave her, put it in a drawer, took a $50 bill out of the drawer and put it along with my other $100 bill into an envelope. When I asked her where my other $50 for change was, she rolled her eyes, said "whatever, I don't even care." Then took the $50 bill back out of the envelope and threw it at me. She then proceeded to write down on the envelope $100 security deposit, still leaving $50 of the money I handed her unaccounted for. Granted the lady this morning when we checked out did make the money situation right but it was the sheer audacity of Ari that really threw me in a bad mood. "

"This is a very clean and comfortable hotel. The staff are pleasant. This only thing wrong with it is there is no security latch on the door on the inside of the room. This needs to be addedd for saftey reasons."

"Yes we had a clean room."

"Sports bar was excellent "