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Hotel Puerta del Sur

3.5 star property

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Located close to Rio Cruces Bridge and Pedro de Valdivia Bridge, Hotel Puerta del Sur provides a free breakfast buffet, a marina, and a terrace. For some rest and relaxation, visit the sauna or the 3 hot tubs. Enjoy the gym, as well as activities like kayaking, boat tours, and fishing. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as a coffee shop/cafe and a garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
The current price is ₩213,129
₩213,129 total
Jun 16 - Jun 17

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About this property

Hotel Puerta del Sur

  • Hotel near Rio Cruces Bridge
  • Located close to Pedro de Valdivia Bridge and Parque Saval, Hotel Puerta del Sur provides a free breakfast buffet, a marina, and a terrace. For some rest and relaxation, visit the sauna or the 3 hot tubs. Enjoy the gym, as well as activities like kayaking, boat tours, and fishing. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a coffee shop/cafe and a garden.
  • Additional perks include:
    • A seasonal outdoor pool and a children's pool, along with sun loungers and pool umbrellas
    • Free self parking
    • Free bicycle rentals, an area shuttle, and an elevator
    • A front-desk safe, a banquet hall, and smoke-free premises
  • Room features
  • All guestrooms at Hotel Puerta del Sur offer comforts such as laptop-friendly workspaces, in addition to amenities like free WiFi and desk chairs.
  • Other amenities include:
    • Bathrooms with rainfall showers and deep soaking tubs
    • 32-inch flat-screen TVs with cable channels
    • Wardrobes/closets, free infant beds, and heating

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8.4 out of 10, Very Good, 266 reviews
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₩163,889 total
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Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CLP 53500.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CLP 53500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The seasonal pool will be open from December to March
Pool access available from 10:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Puerta del Sur have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 10:00 AM–9:00 PM.

How much does it cost to stay at Hotel Puerta del Sur?

As of May 24, 2026, prices found for a 1-night stay for 2 adults at Hotel Puerta del Sur on Jun 16, 2026 start from ₩213,129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Puerta del Sur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Puerta del Sur?

Check-in begins at 3 PM.

What time is check-out at Hotel Puerta del Sur?

Check-out is at noon.

Where is Hotel Puerta del Sur located?

Situated on the riverwalk, this hotel is within a 15-minute walk of Rio Cruces Bridge and Parque Saval. Pedro de Valdivia Bridge and Casino Mundo Dreams are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 81 out of 138 reviews
Rating 8 - Good. 42 out of 138 reviews
Rating 6 - Okay. 13 out of 138 reviews
Rating 4 - Poor. 1 out of 138 reviews
Rating 2 - Terrible. 1 out of 138 reviews

Reviews

Verified

10/10 Excellent

Christian

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay, the food was amazing, the swimming pool was awesome.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great views and a nice atmosphere
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Ivette

Liked: Cleanliness, amenities, property conditions & facilities
Room spacious; very clean. Staff was ver helpful and courteous
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities
Lovely view and grounds
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is spectacular, great location, great food great, beautiful!
Stayed 1 night in Dec 2024
Verified

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, nice view of, and walking access to, some serene wetlands along the river. Good breakfast. Several very good restaurants within walking distance. Across the river from the main part of Valdivia, so traffic was a litle less crazy in the immediate area.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant and amenities. In a good location near to Valdivia.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing Vacations

Very good hotel, very conveniently located near a mangrove area, for bird watching
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great and the view from our room of the river was great.
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and area. Many places to eat close by and an easy drive to the center of Valdivia.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful gardens, comfortable room, lovely staff, great swimming pool, fabulous food. In 5 weeks travelling it's the best hotel I have stayed in (out of 12)!
Stayed 4 nights in Feb 2025
Verified

10/10 Excellent

niall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant, bucolic location in the midst of a beautiful estuary. Most likely the best accommodation in Valdivia
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Eduardo S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

It's a nice hotel, well located, very quiet and beautiful view of the river.
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jewel in Valdivia

Lovely hotel. The restaurant is great and you can get private expeditions on the river from the hotel
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I haven't had the breakfast yet. I've only just checked in. The hotel receptionist was very welcoming and professional. Stunning location bedroom faces the river from above and it was a gorgeous sunset. Now expecting a fantastic dining experience at Botanica!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

claudia

Liked: Cleanliness, amenities, property conditions & facilities
Very good experience. The building is very clean , ​Fantastic, ​Exceptional Service: The staff, especially front desk is incredibly welcoming and attentive from check-in to check-out. ​my room was spacious, and very quiet. only the first day event Inacap the music is very incomfortable ​Location is perfect—within easy walking. We had a wonderful time
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Yenny A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel within the city but around nature. The “tinajas” hot tub experience was very smooth and peaceful. Great to travel with little kids
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

ingrid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up a little early and the clerk had already our room available for us. Very clean and quiet, I really love this place, the view is spectacular. Best breakfast ever with fresh bread, and pastries. Staff very friendly. Definitely I'll come back.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Eduardo Suarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since the change in administration I love this hotel Puerta del Sur. Friendly and respectful staff, good amenities, amazing views of the river and Cau-cau bridge. Good breakfast. No spiders and mosquitoes as it was in the past. I fully recommend this one special when you book thru Expedia, much cheaper than by the front desk.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with river view

Nice hotel with river view. They control the temperature of the room and mattress is just standard. You depend on other visitors behave since the acoustic isolation is not great but there's no street noise. The restaurant was not open but there are good options around 10 minutes walking. Overall, I would recommend it.
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and view. Staff was so helpful and front staff even helped me print something I needed. There was a broken light in our room that they tried to fix but couldn’t. Staff was very prompt and explained they would fix it the next day after trying for about 20 minutes. Our adult kids loved the outdoor hot tub.
Stayed 1 night in Jun 2024
Verified

8/10 Good

Marty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia lies again! This is a nice clean property with nice sized rooms, wide hallways and wooded area surrounding property and plenty of free parking. No business center, bellman,or concierge. This is a solid 3 star hotel and it is fine. Why Expedia overrates this hotel is very misleading. Nicest part is the checkin desk has young university staff attending hotel mgmt school and actual try to help guests. Very refreshing!
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service
Clean hotel and well located But during our stay, an electricity shutfown occurs from 20:00 hrs until 12:00 am next day. So I expected some courtesy from the hotel (discount or bonus for the next stay),but nothing of that happens.
Stayed 1 night in Nov 2023
Verified

10/10 Excellent

Kathryn

Liked: Cleanliness, amenities, property conditions & facilities
What a beautiful hotel! The lovely verdant setting, the spacious and spotless rooms, and the attentive staff made my time at Puerta del Sur a pleasure! And the breakfast was delicious (especially the coffee -- strong and much needed!). I will definitely return on any future trips. Thank you for a perfect stay!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property!!
Stayed 1 night in Mar 2026