“The system and service of employee is not the level of Marriott.
Even though the hotel name is Courtyard Marriott, you cannot expect the similar level of service during your stay.
No toothbrush for the beginning.
I received my room key one day after I had checked in because of system error. I cannot get to my room directly after my breakfast because of no key, so, I should go to front desk and should follow the employee who should visit the each floor. Almost 5 minutes to get to my room...