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"Rooms need larger garbage containers - at least for families with kids."

"Wonderful and helpful staff. Central location. "

"We stayed for two nights with a baby and were unfortunately disappointed with our experience. On the first night, the heating system was not functioning, the blinds were broken (limiting the view), and the windows were noticeably dirty. Maintenance attended twice in the evening but was unable to resolve the heating issue. Although we were provided with a portable heater, the room remained uncomfortable and we did not get a restful sleep. We also requested a room change, but none was available at the time. The following day, a staff member kindly arranged an upgraded room, which we appreciated and found to be an improvement. Overall, the staff were courteous and made an effort to assist, which we do value. That said, given the price point (over $1000), the experience did not meet expectations for a high-end hotel. The building is old, with issues such as condensation on the windows and underperforming ventilation. For a hotel of this standard, we would expect all rooms to consistently meet a high level of quality. While the service was positive, the overall stay did not reflect the value paid, and based on this experience, we would likely consider other options in the future. "

"Best mattress ever:)"

"Suite was nice to have an enclosed room for the second bed. Location is excellent and staff are great. The shuttle locally was very helpful. "

"clean"

"The breakfast was excellent. Parking and bike storage were easy and convenient. "

"Amazing staff service. Highly recommend "

"Room was kinda small and dated but it is a perfect location for being able to walk everywhere downtown Victoria "