6/10 Okay
Verified traveler
Nov 16, 2023
Liked: Cleanliness
Adequate Hotel/Service Could Be Better
The hotel was clean. The rooms are small but adequate. The location is very good. The breakfast is satisfactory. Good for the price.
The problem is that guests are allowed to use the elevator during certain hours only. We checked in at approximately 3 p.m. and had to carry heavy luggage up a steep narrow marble stairway. This could have been a major problem for someone unable to lift, since the hotel is unattended after early afternoon; therefore, no one is available to help. Also, we had Hotels.Com check the daily charge for parking our car on the property before we booked the room. They called the hotel and were told the charge would be 10 euros per day which was satisfactory. We stayed 3 nights. When we checked out we were told the charge was $50 euros. We paid the charge and then called Hotels.Com who then contacted the property. Hotels.Com told us that the hotel agreed to credit our credit card the extra 20 euros charged. We’ll see.
Verified traveler
Stayed 3 nights in Nov 2023