버넌 리조트

“I booked the least expensive room for $68 later in the evening. When I arrived, the Desk person evidently had booked the last of those rooms to someone else. He said there were no such rooms available and gave me a double room which I did not need charged me nearly $20 more after taxes. He gave me the option of not staying there, but I had already driven 20 minutes out of my way for the less expensive room good busy practices as well as common decency dictate that he charged me the lower price,...

“Our family vacation was very disappointing because of the hotel’s poor handling of a power outage that lasted from about 5:00 PM to 11:00 PM. During that time, there was no air conditioning, no hot water, no Wi-Fi, and we couldn’t even take a shower. We understand that unexpected power outages can happen. What disappointed us most was the hotel’s response. The manager showed little empathy, offered no meaningful assistance, accepted no responsibility, and repeatedly described the outage as...