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Reviews of Sunset Shores Beach Hotel

3 out of 5
Sunset Shores Beach Hotel
Windward Highway, Villa Beach, Villa

Reviews

8.4

Very Good

Rating 10 - Excellent. 185 out of 399 reviews" "
Rating 8 - Good. 142 out of 399 reviews" "
Rating 6 - Okay. 46 out of 399 reviews" "
Rating 4 - Poor. 14 out of 399 reviews" "
Rating 2 - Terrible. 12 out of 399 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Evon, Trinidad

Traveled with group, Traveled with family
Disliked: Amenities
NO WATER
Stayed 1 night in May 2024

10/10 Excellent

Kelly, Chandler

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone is quite lovely. The food is very well prepared. The air conditioning in my room works extremely good. The beach is not that picturesque, but the water is calm. The front desk arranged for a ride from the airport with a wonderful driver I plan to hire for additional tranports and for a tour. Im happy that I booked this hotel.
Stayed 1 night in May 2024

6/10 Okay

Shaquille

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Eslon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Eslon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dependable and friendly staff.
Stayed 7 nights in Apr 2024

6/10 Okay

Francina

Liked: Staff & service
Stayed 5 nights in Apr 2024

8/10 Good

Shanna

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A week long event was going on the same time of my visit, so I was limited to a lot to amenities.
Stayed 5 nights in Apr 2024

6/10 Okay

Ryan, St. George

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Internet connectivity/signal was very poor.
Stayed 4 nights in Apr 2024
Response from Sunset Shores on Apr 28, 2024
thanks for your feedback

8/10 Good

Wendy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sunset Shores on Apr 28, 2024
thanks for your feedback

8/10 Good

Michelle, Copley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We just spent five days on the property and had a lovely time. Staff truly goes above and beyond. Property was super clean and not too far from the airport. There is a small beach and a restaurant and is in easy walking distance to a couple other restaurants. Definitely upgrade to the ocean front room if it’s available. It was lovely!
Stayed 5 nights in Apr 2024
Response from Sunset Shores on Apr 23, 2024
Many thanks for your feedbackMuch appreciated

6/10 Okay

Joel

Traveled with partner
Ok
Stayed 3 nights in Apr 2024
Response from Sunset Shores on Apr 22, 2024
Thank you for your feedback.

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunset Shores is located right on the beach. It has great food and friendly helpful staff. Rooms are very nice with comfortable beds and either a patio or balcony.
Stayed 2 nights in Apr 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.Much appreciated.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for 4 days and we enjoyed every minute of it.We had fun on the beach which is footsteps away.I didn’t like the holes in the ground close to the fridge,it was an eyesore.And the blinds were unstable but besides that The facility is beautiful.and the staff is awesome from the front desk to the female security guard and Denise the housekeeping lady who wears a glasses ,she is just superb,she was always that welcoming face that just made my day.
Stayed 4 nights in Apr 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit to Sunset Shores. Friendly, helpful staff and excellent location. Thank you.
Stayed 1 night in Apr 2024
Response from Lola S on Apr 15, 2024
Thank you for making us your home while you visit St Vincent. We hope to have the pleasure of serving you again when you return to our beautiful island. Until then, safe travels and warmest regards.

8/10 Good

Raquel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The preperty was clean and quiet and easy access to transportation.
Stayed 4 nights in Mar 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

6/10 Okay

Marilyn

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

6/10 Okay

XXX

Business traveler
Liked: Staff & service
It was good
Stayed 4 nights in Feb 2024
Response from Lola S. on Apr 4, 2024
Thanks for choosing to stay with us. We hope to welcome you back some time soon.

10/10 Excellent

Mala

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance, the smell of the sea salt and fhe fresf breeze on my face. Location in wonderful as you don't get too much earl mor sun on the beach, which ids great for me.
Stayed 4 nights in Mar 2024
Response from Lola S on Apr 4, 2024
Thank you for your feedback. We look forward to welcoming you again when you return to our beautiful island. Warmest regards and safe travels.

4/10 Poor

Terri

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
If you ever think of renting this hotel. Their food is ridiculously over priced and very small portions. It’s better to eat out or stay elsewhere. Some staff are very rude. The cleaners do an excellent job. But the hotel is dated.
Stayed 4 nights in Mar 2024
Response from Lola S on Apr 4, 2024
Dear Terri,We are sorry to hear that you didn’t fully enjoy your stay with us. Our staff try hard to work as a team to deliver island hospitality at its best. We will complete an analysis of food pricing at the neighbouring hotels and restaurants. Generally speaking, our portions are generous and most guests give us favourable reviews. The pricing on our menu is in EC (local currency) and includes 16% VAT. If you would like to message us directly to provide more detailed feedback about staff who were not very welcoming and accommodating, we would appreciate it. We expect our guests to feel valued and like they are at home away from home. If you felt otherwise, we did not meet our service level expectations. We hope you will return to our beautiful island. If you choose to stay with us again, we feel confident that your experience will be better. Warmest regards and safe travels.

10/10 Excellent

Magdalena Katarzyna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the long sunsets and the beach, proximity of other hotels and their restaurants, accessible through a boardwalk along the shore. It is in our opinion the best hotel in the area. You need to be patient while waiting for your meal orders in the restaurant located in the hotel. The meals are tasty, however quite pricey. We were often visiting other restaurants. Generally we were very happy and we stayed there 7 days.
Stayed 7 nights in Mar 2024
Response from Lola S on Apr 4, 2024
Thanks for your feedback. We are working to improve speed of service at the restaurant. Our staff work hard as a team to deliver island hospitality at its best. We hope to have the opportunity to serve you again. Warmest regards and safe travels.

8/10 Good

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 10 nights in Mar 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant and quiet. I felt safe.
Stayed 1 night in Mar 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

8/10 Good

rod

Liked: Cleanliness
Stayed 8 nights in Feb 2024
Response from Lola S on Apr 4, 2024
Hey Rod, thanks for the feedback. We hope to welcome you back for another visit again soon. Warmest regards and safe travels.

10/10 Excellent

Merilee

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing. Walk out right to the beach. Amazing place!
Stayed 5 nights in Feb 2024
Response from Lola S on Apr 4, 2024
Thank you for choosing to stay at Sunset Shores. Our pool courtyard provides direct access to Villa Beach and the best place to watch breathtaking sunsets. Our staff works hard as a team to deliver island hospitality at its best. We hope to see you again when you return to our beautiful island. Until then, safe travels and warmest regards.

2/10 Terrible

Ramona, Bristol

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We had serious issue from day one. Some were addressed and we let that go, but between the food and the water, we had enough. If we could have, we would have gone to another hotel, but the ones nearby were booked. If I am paying for a hotel and have NO WATER to shower and brush my teeth, that is an issue. We spoke with management multiple times and we left with no resolution.
Stayed 3 nights in Mar 2024
Response from Sunset Shores on Mar 12, 2024
Hello Ramona,Greetings from Sunset shores and many thanks for giving us your feedback. We appreciate the time you have taken to let us know how was your stay with us.

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place right on the beach and an easy walk to all the boats...
Stayed 7 nights in Feb 2024
Response from Sunset Shores on Mar 12, 2024
Thank you

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Sunset Shores on Mar 12, 2024
Thank You

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sunset Shores on Mar 12, 2024
Thank You

8/10 Good

Feliciana

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024
Response from Sunset Shores on Mar 12, 2024
Thank You

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Need to taxi most everywhere.
Stayed 1 night in Feb 2024
Response from Sunset Shores on Mar 12, 2024
Thank You

10/10 Excellent

jane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and environment friendly and welcoming. The meal selections could have had more variety.. eg have a catch of the day, items listed should be available without last minute substitutes. The private events did impact on the residence access to the dining room, dining room bar, pool and services on Friday, Saturday and Sunday. We were pretty well room bound without services as the staff were consumed with the their event duties.
Stayed 11 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

4/10 Poor

Hyacinth

The menu needs updating because items listed on the menu is not available. The food takes a long time to arrive to the table.
Stayed 7 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Shelley

Traveled with family
Liked: Amenities
This will become my home away from home. I had a good nite. Everyone is friendly and helpful. The ambiance is inviting.
Stayed 1 night in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

6/10 Okay

Lecita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need more menu options . Nothing to do after 10 pm, not even Reception is open.
Stayed 7 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite arriving much later than planned, reception and then the bar/restaurant staff were excellent.
Stayed 1 night in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really good for the price. The staff did their best to make us comfortable. The food was decent and the prices wasnt bad. Valentines dinner was nice.
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

6/10 Okay

Thomas

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Property and room services was good. Dinning service was slow, inaccurate, the menu was weak lacked variety and was on the expensive end for what was offered. We found ourselves eating elsewhere. Would not recommend dinning there but staying there was good and we will return.
Stayed 7 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sunset Shores was a great spot for my husband and I to spend a week in St Vincent. The location is ideal - not too far from the airport, walking distance to multiple restaurants, and right on the beach. The on-site restaurant was delicious and we enjoyed breakfast, lunch and dinners there. BBQ on Saturday night was a treat! Drinks were served at the poolside bar. Loungers were provided and you could move them to a poolside or beachside location. Our room was ocean view on the ground floor which I would highly recommend as it was nice and close to everything. We did a day trip to La Soufriere (only recommend for those in good hiking shape as it’s about 3 hours up and 3 hours down) and took the ferry to Bequia. Big highlights of Sunset Shores for us were the food, the relaxing atmosphere, and definitely the friendly staff (thank you Hudson, Tiffany, Ronnie and Margarita!).
Stayed 7 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

adam

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in a good location. Felt safe and had no problems what so ever. The only downside to Sunset shores was the resturant. Small portions and pricey. There is lots of options in the area within walking distance or a $2.50 bus ride away. 4 shells is a great option and on saturdays by the playing field they have a vendor selling local food which was spot on . Over all we liked sunset shores though. The staff were pleasant , manerly and accomadating. The grounds were well maintained.
Stayed 5 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so amazing, easily accessible and close to town. Beach was right outside the door. Beautiful Beautiful hotel and everyone was so accommodating
Stayed 3 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

6/10 Okay

veronica

Traveled with partner
Disliked: Staff & service, amenities
The property was clean. However the hotel is woefully understaffed. Waited over an hour one morning to be served breakfast. There was only one person on duty..
Stayed 7 nights in Jan 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

8/10 Good

Alyson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Christian

Stayed 1 night in Feb 2024
Response from Sunset Shores on Apr 15, 2024
Thanks for your feedback.

10/10 Excellent

kingsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place to stay
This is the second time we've stayed at sunset shores, and we've never been let down by the service or the food. Bed's are lovely and comfortable.
Stayed 1 night in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

George

Liked: Property conditions & facilities, room comfort
Great location.
Stayed 3 nights in Feb 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Amanda

Traveled with family
Liked: Amenities
Lovely and chilled out Hotel. We love it…
Stayed 1 night in Jan 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

6/10 Okay

Stephanie

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Customer service at bar and kitchen could use a lot of improvement. Slow service and staff often forgot what we ordered. took an hour to get a fish sandwich then served with cold fries. The facility is beautiful but could improve with a little music and bar service at the beach bar to make things more upbeat and lively.
Stayed 2 nights in Jan 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Janek

Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

10/10 Excellent

Trisha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.

6/10 Okay

Nicole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Orman Samuel on Mar 1, 2024
Thank you for your feedback.much appreciated.