“Arrived at the hotel at 1:30pm as checkin was not until 3pm we sat in the bar and waited. Looking around the staff seemed flustered, stressed and any requests felt like a bit too much trouble. At 3pm went to check in and was told the room was still not ready. Only then were we allowed to use the facilities I.e outdoor pool.(would it have been too much trouble to offer this at 1:30pm?) we were told they would find us when the room was ready.
At 6pm still no sign of staff so went to reception...
“Arrived at the hotel at 1:30pm as checkin was not until 3pm we sat in the bar and waited. Looking around the staff seemed flustered, stressed and any requests felt like a bit too much trouble. At 3pm went to check in and was told the room was still not ready. Only then were we allowed to use the facilities I.e outdoor pool.(would it have been too much trouble to offer this at 1:30pm?) we were told they would find us when the room was ready.
At 6pm still no sign of staff so went to reception...
Chantelle