"We checked in and had an early departure the next day. In the middle of the night someone came into our room and were as surprised as we were. When I checked out the next morning, the front desk said that we were given the wrong room and that it was noted in their system that it wasn't clean. Although the beds appeared to be made, we don't know if the room had been cleaned or not."
"Bathroom had poo in the toilet and the bed was slept in. The rest of the room looked clean. Staff moved us to another room with stained chair and nasty remote and hairballs on carpet. We were part of a large group and no one else experienced the gross stuff. Rest of the Property was clean and continental breakfast was nice."
"I arrived for my reservation, made through Hotels.com, at 10:30 pm. There was no one at the front desk and no one answered when I called the posted phone number. The email confirmation stated the front desk was open until midnight but it was clearly closed for the night.
I called hotels.com for assistance but there was nothing they could do to contact the hotel. I was unable to check in for my reservation, was assured by Hotels.com that i would not be charged, and had to scramble to find an alternate accommodation for the night.
I was in fact charged for my stay. Calls to the hotel and to hotels.com requesting a refund - as I was unable to check in despite arriving during the posted hours - have not been successful. I do not recommend staying at this hotel as there is no guarantee you will actually have access to your room. I also don’t recommend booking on hotels.com as they cannot make any assurances of a stay or honor their word to ensure I wouldn’t be charged for a stay that never happened."
If you're planning to come to the area to visit Wenatchee Trailhead, take some time to see the rest of the sights while you're in town. If you're looking for a convenient place to stay, you might search for properties close to public transportation so it's easy to get around.
What's the best place to stay close to Wenatchee Trailhead?
If I need to cancel the hotel reservation for my stay near Wenatchee Trailhead, will I receive a refund?
Yes! The majority of hotel reservations are fully refundable if cancelled prior to the hotel's cancellation deadline, which is often 24 or 48 hours before your check-in date. If you have a non-refundable reservation, it may still be possible to cancel it and get a refund within 24 hours of your booking. Put your dates in and click on "Search", then you can filter by "fully refundable" to get the best deals near Wenatchee Trailhead.
Where can I learn more about changing or cancelling my trip in the area near Wenatchee Trailhead?