Does Pheasant Run Resort have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much is parking at Pheasant Run Resort?

Self parking is free at this property.

What time is check-in at Pheasant Run Resort?

Check-in start time: 4 PM; Check-in end time: 1:00 AM.

Where is Pheasant Run Resort located?

This family-friendly West Chicago hotel is located in the suburbs, within 1 mi (2 km) of Dupage Expo Center and Charlestowne Mall. Dellora A. Norris Cultural Arts Center is 2.1 mi (3.4 km) away.

Pheasant Run Resort Reviews, Deals & Photos 2025

About the neighborhood

Located in West Chicago, Pheasant Run Resort is in the suburbs. St. Charles Heritage Center and Camp Kane and Beith House Museum are local landmarks, and the area's natural beauty can be seen at Blackwell Forest Preserve and Pottawatomie Park. Traveling with kids? Consider American Science & Surplus Store and Kane County Fairgrounds. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails.

Visit our West Chicago travel guide

10/10 Excellent

Walter

Feb 27, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Went as a family trip and my family had a great time.

Stayed 1 night in Feb 2020

2/10 Terrible

Holly

Feb 26, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

one of the worst stays

This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,

Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Feb 23, 2020

Disliked: Property conditions & facilities

Closing is a good thing

I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.

Stayed 2 nights in Feb 2020

2/10 Terrible

Antoinette

Feb 18, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible

Stayed 1 night in Feb 2020

4/10 Poor

Chris

Feb 18, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1.5 stars

There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel

Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Feb 17, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The beast is a swimming pool, the room where ok too

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Feb 16, 2020

Disliked: Cleanliness, staff & service

Stayed 1 night in Feb 2020

2/10 Terrible

Alissa

Jan 25, 2020

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

This place sucks

Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.

Stayed 1 night in Jan 2020

10/10 Excellent

Robert

Jan 24, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel.

Stayed 1 night in Jan 2020

6/10 Okay

ANNA MARIE

Jan 18, 2020

Liked: Room comfort

Disliked: Cleanliness

The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while

Stayed 1 night in Jan 2020

8/10 Good

katherine

Jan 13, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Love the water pool

Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Jan 12, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.

Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Jan 4, 2020

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

Customer service here is terrible front desk woman name starts wit a S was so rude

Stayed 1 night in Dec 2019

8/10 Good

Dave

Dec 29, 2019

Liked: Staff & service, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

David

Dec 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

2/10 Terrible

David

Dec 28, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not stay here

This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!

Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Dec 23, 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.

Stayed 1 night in Dec 2019

4/10 Poor

Terry

Dec 23, 2019

Disliked: Cleanliness, property conditions & facilities

Disappointing

We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.

Stayed 1 night in Dec 2019

4/10 Poor

Rebecca

Dec 18, 2019

Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Dec 13, 2019

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

8/10 Good

Jana, Illinois

Dec 9, 2019

Liked: Cleanliness, staff & service, amenities

The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.

Stayed 2 nights in Dec 2019

10/10 Excellent

emma

Dec 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019

8/10 Good

Daniel, Naperville

Dec 1, 2019

Liked: Cleanliness, staff & service

Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.

Stayed 1 night in Nov 2019

2/10 Terrible

Tina, Chicago

Nov 30, 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Nov 25, 2019

Liked: Staff & service

Disliked: Room comfort

The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.

Stayed 1 night in Nov 2019

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Pheasant Run Resort

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