“Rooms were clean and staff was nice. Our issue was we payed cash and our card was also charged. When I called to let them know I was informed they were already aware and the manager was reimbursing our card. That was Saturday. I have them through the holiday and still no money has been returned as of Wednesday night. I have tried calling hotel several times and I am not getting any answer or the line will be disconnected at times. Definitely will be aware next time we go through this area.”
“Rooms were clean and staff was nice. Our issue was we payed cash and our card was also charged. When I called to let them know I was informed they were already aware and the manager was reimbursing our card. That was Saturday. I have them through the holiday and still no money has been returned as of Wednesday night. I have tried calling hotel several times and I am not getting any answer or the line will be disconnected at times. Definitely will be aware next time we go through this area.”
jenni