Find hotels in West Rock, New Haven

"The positives: Both Check in and Check out were easy and smooth and the staff was lovely. The hotel is close to the train station and conveniently located. My room was very clean and quiet, which I appreciated. But- and this is a big deal- when I pulled back the cover on the bed, the bottom sheet was put on inside out, and both sheets were so wrinkled and bumpy they looked as if they’d been left in a ball after being dried. The threadbare pad underneath was rumpled and sliding off, the sheet did not fit the mattress and so was not covering it completely, and the feather duvet was so old it had flattened into a pancake and was ripped on one corner so feathers were actually spilling out. In fact it was so flat that at first I thought it was another sheet and was about to call the desk to ask for a blanket. Then I held it up to the light and saw clusters of limp feathers here and there. The pillows were folded into lumps with the cases tucked inside and everything reeked of so much bleach I got dizzy. (At least they were clean.) I was really surprised and have never seen something like this in a hotel with a good reputation. I don’t blame the staff because they are working with sub par supplies here. But the head of housekeeping needs to do a linen inventory and the hotel needs to invest in new sheets, mattress pads, and duvets. After a long day of travel a comfortable well made bed is important, and this was truly a hot mess. I wouldn’t go back. "

"You get why you pay for. We just needed a cheap stay for one night. The toilet seat was loose and falling off. The hallway smells like straight up cigarette smoke, and floors were a bit dirty. Pillows were super small (one per head basically). We didnt use the shower but I did look inside and the drain plug was just chilling in the middle, not in the drain where it should have been. A bit weird but not awful. Front staff was very nice. We did sleep well. Beside the floor, toilet, and piece of hair on the blanket we found when we walked in it wasn’t terrible, but not superb. "

"Breakfast was a BIG disappointment…cold and bland …the room was good and staff very nice but you really shouldn’t be charging people for that breakfast "

"Terrible "

"The parking lot is all potholes. 2 of the 3 elevators don't work and the gym was falling apart and dirty. "

"High Quality"

"Staff were great. I would definitely use this Hotel again."

"Internet was very slow and called desk to fix my tv never showed up. Won’t stay again "

"Clean room, breakfast perfectly and very good quality "