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"My wife and I had booked 2suites 1 for her mom the other for us When I booked I made notes that it was a special 90 th Birthday for my wife’s mother And maybe a acknowledgment in rm would been a nice jester…but nothing at all :( We choose Victoria from Vancouver because it was close and a little weekend getaway It would have been nice if the management would have even offered a cup of tea you know what I mean …not everyone bless to be on this planet for so many years My wife and I we travelled on special life moments we always been acknowledged in kindness I mention to the host at the restaurant About her not having any hotel greetings for her birthday any acknowledgment He did offer a coupon for ice cream sorbet …lol she’s a diebetic lol well thanks for the option …ok Im not one too carry on ! That day has passed and I know this place need to step up in personal touches and greetings especially when you book and let them know ahead I hope when and if I turn 90 I will be acknowledged..even on a tv screen of the chosen hotel "

"It was great"

"Room was top notch. Excellent!"

"The staff went over and above to welcome us. Room was lovely and scenic. Resturant made great breakfast."

"Hotel and staff were great. If you booked gold floor amenities there is a separate area and special check in desk. "

"Clean Room and warm service "