“I previously stayed with you and was very pleased with my experience which is why I chose to return. Unfortunately my second stay did not live up to my high expectations.
While your staff were incredibly nice and welcoming, I noticed several areas in the apartment that are in urgent need of attention and modernisation.
The room felt quite dated, and the beds were not comfortable.
The curtains were old and filthy, and there were visible stains on the settee and the tablecloth.
Cleaning was not...