Steam room, hot springs
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Reviews of Fuji Marriott Hotel Lake Yamanaka

4.5 out of 5
Fuji Marriott Hotel Lake Yamanaka
1256-1, Hirano, Minamitsuru-gun, Yamanakako, Yamanashi

Reviews

8.6

Excellent

Rating 10 - Excellent. 47 out of 98 reviews" "
Rating 8 - Good. 37 out of 98 reviews" "
Rating 6 - Okay. 9 out of 98 reviews" "
Rating 4 - Poor. 5 out of 98 reviews" "
Rating 2 - Terrible. 0 out of 98 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chee Wey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall acceptable but not best
Stayed 2 nights in Apr 2024

8/10 Good

Philip

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good. Room was clean and modern. Road in is a little dark at night but that's to be expected in that area. Not much of a view but plenty of fresh clean air as it's surrounded by trees. Paperless checkout would have been nice. Japanese hotels love to print out a bill on A4
Stayed 1 night in Sep 2023

10/10 Excellent

Hui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Lau Kar Ming

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed 3 nights there . In general the hotel is clean, spacious and nice with hot spa. Breakfast also good with wide variety. However there is only 1 restaurant which not much selection
Stayed 3 nights in Aug 2022

8/10 Good

Naoe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Neda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Great location near Yamanaka lake with spectacular views of Fuji-san! Friendly staff and great room service. Thanks!
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private Onsen in the room was awesome, good location for day-trips, very kind staff
Stayed 2 nights in Mar 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Private onsen in the room is great. It is better if there is a view of Mt. Fuji at the same time with the onsen. 🙂
Stayed 1 night in Dec 2019
Response from Fuji Marriott Reservations on Jan 3, 2020
Dear Sir and Madam Thank you very much for your stay at Fuji Marriott on new year days. I hope for having you someday in the future again. Please have a wonderful new year!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bathroom is small. The entrance to the bathroom is not level with the rest of the room
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difficult location to reach. Need a professional bartender
Stayed 1 night in Apr 2019

4/10 Poor

Helen

Liked: Cleanliness
Disliked: Property conditions & facilities
Forget about the view of the hotel and pls do not advertise being see my fuij which is not and some of the room is facing the cabbage dumb and they show other room for me and it has food on the floor. And the onsen is not full time for people to stay only few hours per day!! So hard to come across our family holiday with granny and grand children together, it was not too nice!
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying with this hotel the second time. The best hotel I have ever stayed throughout my travels. The room is huge and spacious. Furthermore, the daily room service is top notch and a lot of effort can be seen put into it. The breakfast is full of variety and delicious. Highly recommended place to stay if you drive.
Stayed 5 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Excellent stay here with my family in early Jan - Lots of lovely countryside to explore especially the lake. Pros - Excellent Staff in Restaurant as well as hotel itself, free shuttle down to the lake, free saki at NY. Cons - very small bathroom, beds are futons and very hard in some cases. long wait for breakfast in morning and log wait to check-in. Needs to be an airport shuttle as well - we had to pay exorbitant private car costs to airport - Otherwise would stay again, great views of Mount Fuji and great location.
Stayed 2 nights in Jan 2019

10/10 Excellent

padthaigirl, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern, clean, comfortable, spacious (especially for Japan), and well appointed rooms. We were upgraded and our room included a private onsen -- highly recommended! The property is a little far from the town so its best if you have a car. We will stay there again for our next visit.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent bath & service
Excellent resort surrounded by greenery. Large, modern, neat and tidy public bath with sauna and open air bath. Service was excellent - they sent us a complimentary slice of cake at midnight for my wife's birthday. Highly recommended for those who do not need to stay right next to the lake.
Stayed 2 nights in Jul 2018

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for family
The staff was very good and helpful. They saw us with young kids and helped with our suitcases. Room is new and clean :) There were 4 of us and the hotel only prepared 2 futons in the evening. We had to prepare 2 futon beds ourselves every night, when we are back in our room.

10/10 Excellent

Cody, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cody
Amazing hotel. Big room ,clean bedsheets , new facilities. Breakfast is amazing, many janpanese style foods. The dinner was more like western two courses set menu, a little bit disappointing because we was expecting Japanese style half board dinner . But the food and staff are still very good Anyway nice hotel, strong recommended
Stayed 1 night in Apr 2018

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Muji hotel Room
Rooms themed like Muji. Minimalistic but good quality, mattress a little on the hard side. About 2 km from lake front. Pretty much the only western (or even Japanese) chain hotel for miles. Yamanakako is the closest lake to Mt Fuji, great views and easily reachable to Hakone and Gotemba. Good breakfast.

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice
Hard to get and hard to get out, but overall very nice environment and good service. Good for a relax hideout.
Stayed 3 nights in Dec 2017

10/10 Excellent

Dale, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great get away.
Nice hotel. Friendly staff. Loved the hot-tub in the room and the onsen while small had essential needs. Lacking some amenities: no ice machine for chilling drinks, limited vending machine options. No mini-store. Parking is very limited and something the hotel staff admitted they are working on. Breakfast was fantastic. Table tennis was fun but could have used some music or other supporting features to make more lively.
Stayed 1 night in Jul 2017
Response from yamanashi on Aug 27, 2017
Thank you for staying at our hotel and thank you again for taking a time to send a message. we have unfortunately fallen short of our goal during your recent stay. We hope to have an opportunity to better your experience with us.

10/10 Excellent

Adriana

Stayed 1 night in Feb 2024

10/10 Excellent

Grisana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

KASUMI

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Nov 2023

10/10 Excellent

Kai

Stayed 1 night in Nov 2023

8/10 Good

tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023

8/10 Good

yuji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

kayo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉で旅の疲れが取れたのと部屋が綺麗で良かったです。ありがとうございました。
Stayed 2 nights in Aug 2023

10/10 Excellent

Michio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Luciano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo perfeito. Hotel não é perto do lago como sugere o nome, mas é o melhor hotel da região.
Stayed 1 night in Dec 2022

10/10 Excellent

Ki Ming

Stayed 3 nights in Oct 2022

10/10 Excellent

Ibuki

Stayed 2 nights in Aug 2022

10/10 Excellent

Keita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

yumi

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

4/10 Poor

Tiichi

Traveled with group
Disliked: Amenities, property conditions & facilities
ホテル内には、ショップがなかった。 フロントの近くで浴衣のお客様がうろうろしていた。
Stayed 2 nights in May 2022

6/10 Okay

Toshiyuki

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Satoshi

Stayed 1 night in May 2022

8/10 Good

SATIO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

HARUKA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
赤ちゃん連れ
赤ちゃん連れでの宿泊でしたが、ベビーベッドなど色々と用意してくださり助かりました。
Stayed 1 night in Dec 2021

8/10 Good

naokazu

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

SHINJI, Ota-ku

Stayed 1 night in Dec 2021

8/10 Good

Takeharu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Eiji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
とても快適でした
部屋はとてもゆったりしていて、清潔感があり快適でした。また、利用したい施設でした。
Stayed 1 night in Oct 2021

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Masumi

Traveled with family
Liked: Cleanliness, staff & service, amenities
スタッフサービスが残念という口コミをみたが、スタッフの皆さんが親切で笑顔も多く全く問題はなかった。低層でこじんまりとしたホテルで、ゆったりとした滞在を楽しめた。ウェルカムドリンクは全客対象。部屋も広く、温泉つきプレミアルームを利用したが、泉質もよかった。売店もなく、外食は車が必要なので、レストランのメニュー&価格は事前に調べておいた方がよいかも。(マリオット価格)ひとつ残念だったのは換気設備のせいか24時間ゴーという音がしていた。(部屋の問題？)温泉の音は気にならなかったが、こちらはうるさかった。
Stayed 1 night in Sep 2021

10/10 Excellent

Shohei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2021

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
施設は清潔で新しさもあり綺麗。 大浴場は少し古さを感じる。 ダイニングでのレセプションや接客が連携が取れておらず、サービスが行き届いていないように感じた。 また、多少の予約時間よりも早い到着で混んでいないのにレストランに入れてもらえないなど、臨機応変なサービスができていなかった印象。 また利用したいとは正直思わなかった。
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
施設はばっちり
受付カウンターの男性の対応は、周りが見えておらず最悪、朝食は美味しいがやはり授業員の質が悪い。 部屋のテレビの下にベトベトの液体が垂れていたので、コロナの時期に清掃が行き届いていない感じが良くない。
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
外観は写真以上に古い、中はリノベーションされて、綺麗だが、ほころびが見受けられる。ご飯もそんなに美味しくはない。スタッフも丁寧だが、手際が悪い。高級ホテルとは思えない。マリオットは今後泊まらない。
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in Sep 2020