“Overall it was a very nice place to stay. Had some issues communicating with the host that resulted in me getting a parking ticket. Another small issue is with all the traffic ( the loft sits directly on top of a bustling coffee shop and when the employees would slam the doors the whole room would shake and with the dog park right next door) its not the most conducive for a slumbering morning to sleep in. But again overall, the room was top notch, everything you need and the location was close...
“The host is very friendly and helpful. Parking is very easy and it is close to downtown by car. If you order breakfast in advance, they make it right there for you. It is delicious and the coffee is also very good. The bathroom is shared, but it is clean and not too crowded. It is an old house, so on cold days like January 2025, the temperature cannot be raised enough, so it is a little cold, but if it is the average temperature in Florida, it should be fine.”
“The condition of the hotel was okay. However, the employee's work ability was poor. I reserved a room with two beds in one room. However, the room assigned was one bed in one room. I thought it was a mistake by the staff and checked again, but I was told an absurd excuse that the hotel does not have two beds in one room. With the help of the online reservation manager, Fortunately, I changed rooms. Then, I couldn't rest for over 3 hours. I will never use this hotel or any Hyatt affiliate again.”
“Check in was below average. Did not feel welcomed at all. No eye contact. No greetings. I did not even want to check the lady's name. If someone like that stays in this hotel, your NPS will never make it. However, breakfast was ok. The only thing great was the guy who was cleaning up the tables for the breakfast hours. Hardworking and doing his job the best way possible. I wouldn't want to come back. ”