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This trip was to celebrate my parent's 40 years wedding anniversary.
1. Check-in was not smooth and confirmed with a receptionist that they will arrange window seat for dinner dining but when I get there, they were even not able to find my dinner reservation and needed to wait there for a while. It was so embarrassed and sorry to my parents
2. Would wanted to use some facilities and asked for the guide to the concierge/reception but no one very clear about hotel facilities and keep asking me that 'why are you asking the details?', 'facility is there, go and check'.
It was kinda horrible experience and would not willing to visit there again.
Great location. Close to bridge and cable cars. Also a short walk to street food through tunnel. The bridge leads to a trail through the rock mountain. Night view of the ocean is great.
The personnel there are so single-minded. I booked by mistake a particular room that I didn't like, they have changed the room to a cheaper one, they refuse to refund the difference I also ask to get that money back as a credit, to use either for dinner, breakfast or Gym. They strongly refuse.
location was perfect. The cable car and Odongdo island is right across the street from the hotel.
Hotel room was sooo quiet, one of the best comfortable stay ever. We had two rooms with separate views. The one with Odongdo view had a beautiful sunrise in the morning. didn't expect to enjoy the sunrise from your room. it was amazing. Hotel breakfast buffet was also nice. I'll definitely come back to stay here in the future.
Sung Ae
Stayed 1 night in Nov 2021
Response from SONO Hotels & Resorts on Dec 3, 2021
Dear Sir/madam,
We sincerely appreciate your visit, and share your valuable experiences in Sono calm Yeosu. we promise we will keep trying to provide the best service by referring to your valuable feedback.
We are looking forward to seeing you in near future again
Wish you good health, happiness and peace.
Thank you.
It was not-so-good.
The hotel/condo is quite old and some facilities/amenities still have old name (MVL) on them.
The staff was not so professional and there was few things impressive.
I paid around $400 for a night and it definitely no worth to pay that. I would be satisfied if I paid around $100 and have that kind of service.
구려요. 1박 45만원내고고 묵고싶지 않은 콘도호텔임...
Jun Hee
Stayed 1 night in Jul 2021
Response from SONO Hotels & Resorts on Aug 5, 2021
안녕하세요, 고객님.
우선 저희 소노캄 여수에 관심을 가지고 찾아주셔서 감사드리며,
머무시는 동안 겪으신 불편함에 대해 진심으로 사과 말씀 드립니다.
귀중한 시간 내어 남겨주신 고객님의 의견에 귀 기울여 더 나은 서비스를
제공해드릴 수 있도록 더욱 노력하겠습니다.
감사합니다.
View is excellent. Location was very good. We enjoyed stay hotel
Verified traveler
Stayed 2 nights in Apr 2021
Response from SONO Hotels & Resorts on Apr 22, 2021
Greetings from SONO Calm Yeosu!
Thank you for your recent stay with us and for the feedback.
We will be making continuous efforts in order to provide a better service upon your next visit.
Thank you again for your visit at SONO HOTELS & RESORTS and we will look forward to welcoming you back in the future.
Best regards,