2/10 - 너무 별로예요
Hamed
가족 여행
2025년 8월 19일
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Unfortunately, my experience at this hotel was disappointing. As someone who travels frequently, I was expecting much better service and flexibility to make my stay enjoyable and worth coming back.
My flight landed at 3:30 AM, and I arrived at the hotel around 4:30 AM. I understand that early check-in is not always possible, but I had to wait over 7 hours in the lobby before finally getting a room (206). Exhausted, I immediately fell asleep. When I woke up to take a shower, I noticed a large patch of mold and water damage on the ceiling. I asked the receptionist to change my room, and to their credit, they did.
The room was refreshed daily, but towels were not replaced, and fresh towels were not provided every day. For a hotel of this standard, I expected consistent housekeeping service, especially with basics like clean towels.
On my last night, I returned to the hotel around 3 AM, but the door lock malfunctioned and I was stuck outside my room for more than 30 minutes. The maintenance worker who came to fix it was rude, though the receptionist was polite and tried to help.
I was then offered a late checkout until 6 PM, which made me very happy since it meant I could rest and prepare for my flight comfortably. Unfortunately, due to poor management, the receptionist woke me up at 11:25 AM demanding that I check out within 30 minutes. My late checkout had been cancelled without explanation, and because the receptionist did not speak English, I couldn’t properly resolve the
Hamed
2025년 8월에 4박 숙박함
