Verified review
2/10 Terrible
Jim
Sep 10, 2025
Disliked: Room comfort, communication
Avoid this place like the plague
I did not even stay at this place because it does not seem to exist. I had the address programmed into my gps, and as I approached the address, it told me to park and be prepared to walk 10-15 minutes. I could not find parking anywhere close, long story short, I ended up parking, had to walk a half hour to the address, walk up a flight of stairs, and there are several apartments advertised but not the one I booked with. I asked someone who worked there who had never heard of the place. I called the phone number listed on hotels.com 3 times with no response. I decided to leave town and find another place, and after I checked in there, I get a message asking where I was. Turns out they had sent me a whatsapp message (against hotels.com rules) with the address of a restaurant I was supposed to go to, but still no instructions about parking and parking in Zadar is nightmarish at best. After asking for a refund for a place I did NOT stay at, they continually bickered with me and tried to blame it on me. I stayed 18 nights in Croatia, 17 out of 18 received 5 stars, this one receives ZERO. They care nothing about you or customer service. Once they have your money you mean nothing to them.
Stayed 1 night in Aug 2025