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Mercure Zürich City

4.0 star property
Travelers enjoy private balconies with serene views or sip cocktails by candlelight before exploring Zurich's vibrant Bahnhofstrasse shopping district

Choose dates to view prices

Mercure Zürich City, in Zurich's heart, offers an upscale retreat. Enjoy terrace views, rejuvenate at Wellnessbereich spa, or unwind at the bar. The hotel provides free high-speed WiFi and helpful multilingual staff throughout your stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
The current price is ₩314,810
₩340,314 total
includes taxes & fees
Jun 14 - Jun 15

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About this property

Mercure Zürich City

  • Upscale hotel near Swiss National Museum
  • Located close to Bahnhofstrasse and University of Zurich, Mercure Zürich City provides a terrace, dry cleaning/laundry services, and a bar. Take some time to relax at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as a health club and a sauna.
  • You'll also find perks like:
    • Buffet breakfast (surcharge), self parking (surcharge), and an electric car charging station
    • Tour/ticket assistance, smoke-free premises, and meeting rooms
    • Secured bicycle storage, a banquet hall, and coworking spaces
    • Guest reviews give good marks for the overall condition
  • Room features
  • All 319 rooms have comforts such as laptop-friendly workspaces and bathrobes, in addition to thoughtful touches like free WiFi and offices.
  • Extra amenities include:
    • Showers, hair dryers, and shampoo
    • Wardrobes/closets, LED light bulbs, and heating

Awards and affiliations

  • Eco-Certified Property
  • This property participates in GreenSign Hotel, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CHF 25 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CHF 29 per person
  • Covered self parking fee: CHF 29 per night
  • Pet fee: CHF 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the health club or fitness facility

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Mercure Zürich City pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of CHF 25 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Zürich City ?

As of May 25, 2026, prices found for a 1-night stay for 2 adults at Mercure Zürich City on Jun 14, 2026 start from ₩314,810, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is available for CHF 29 per night. Limited spots are available.

What time is check-in at Mercure Zürich City ?

Check-in start time: 3 PM; Check-in end time: anytime.

What time is check-out at Mercure Zürich City ?

Check-out is at noon.

Where is Mercure Zürich City located?

Located in Zürich Center, this spa hotel is 2.9 mi (4.7 km) from Swiss National Museum and 3.1 mi (5 km) from Bahnhofstrasse. University of Zurich and Fraumuenster are also within 6 mi (10 km). Seidelhof Tram Stop is only a 5-minute walk and Bandliweg Tram Stop is 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

8.6

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 366 out of 702 reviews
Rating 8 - Good. 205 out of 702 reviews
Rating 6 - Okay. 82 out of 702 reviews
Rating 4 - Poor. 26 out of 702 reviews
Rating 2 - Terrible. 23 out of 702 reviews

Reviews

Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities
Very comfortable and the location is great with easy access to the city.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Kanishkan

Liked: Cleanliness, property conditions & facilities
Excellent staff, great accommodation, easy parking and very cleanly.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't have breakfast. If you are in a comfortable room you do not get a kettle or a safe although the staff did say we could use the coffee machine in the lobby and lockers by reception. Nice spa area though the hot tub was out of use.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the staff very professional. Great location. Will definitely stay here again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

roderick

Liked: Cleanliness, staff & service, amenities
Room was clean, friendly staff, the buffet breakfast was great! Easy 5 minute walk to the train station.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Wai Yip

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was nice, clean and modern. Though the railtracks are right opposite the hotel you couldn't hear trains going past from your room. Train station 100m from hotel & very convenient to get to old town/ lake/ airport. Good breakfast and gym & sauna nice too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yelyzaveta

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Hotel is big, clean, nice area around, close to the train station and the city center. Very friendly and welcoming staff at the front office, in the restaurants. Room is clean, spacios. The best SPA area. Amazing sauna, love the snow/ice bowl there to refresh after hot sauna. Lounge area is good, plus you can make tea, get some water. I would reccomend it for sure
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable well located hotel, rooftop jacuzzi a bonus
Stayed 1 night in Jul 2025
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms. Staff very helpful. Close to trains for travelling
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Yik Hei Harris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel

The room is very cozy. Definitely one of the most fashionably designed hotels I have been to. The breakfast buffet is good too Convenient location - only 5 min walk from the train station
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. convenient fitness center and market nearby
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Soumya

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, facilities and accommodations. Short train ride away from Zurich HB
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very friendly and very helpful with adding another day for us. Love the theme of the hotel. Beds were comfortable.
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Soundproofing im rooms. Staff were friendly and helpful.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dionne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was upgraded without requesting. Very nice hotel with the train station one block away. Breakfast was delicious. The staff were very helpful and friendly
Stayed 1 night in Sep 2025
Verified

8/10 Good

Laura

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
The hotel is located out of the city but is very well connected by public transport. We had a larger room with a great view over the train tracks, but the lack of housekeeping lets this hotel down. Unless you request it, the rooms are not cleaned.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Aman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel construction is very stylish. The front desk people are very nice and helpful. We were upgraded to a premium room. Rooms are very nice and comfortable. Other amenities such as spa and sauna are also very good. Great options in breakfast. Walking from the train station. Would highly recommend.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Grigory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine stay. New and comfortable rooms, nice bed. From the negatives: next to train way so there is noise until late night and from early morning, staff in the bar in the evening seemed to be overwhelmed and overworked despite only few customers - we had to wait at least 30 min just to get an order
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable beds and quiet rooms. The surrounding area is quite boring with nothing much to do around it. Convenient for the local ice hockey arena.
Stayed 4 nights in Aug 2025
Verified

6/10 Okay

Alber

Liked: Cleanliness, amenities, property conditions & facilities
During my time in the SPA area, I experienced an unfortunate incident where my mobile phone was stolen. I noticed it was missing shortly after and immediately contacted the reception to report the situation. The reception team responded promptly and handled the matter efficiently. Thanks to their quick action and support, my mobile phone was successfully recovered. I sincerely appreciate their assistance and professionalism in resolving the issue. However, I would strongly recommend improving the security measures in the SPA area to prevent similar incidents from happening in the future. Enhanced supervision or additional security arrangements would help ensure the safety and comfort of all guests.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Akke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, good location
Stayed 1 night in Oct 2024
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast!
Stayed 2 nights in Jan 2025
Verified

8/10 Good

Nicolene Clotilda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed this lovely hotel. Friendly staff. Close to train station and number 4 tram.
Stayed 3 nights in Apr 2025
Verified

10/10 Excellent

Juanito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience here with my family! Staff was great and very helpful. Room was new and clean. Gym also had enough equipment for a quick workout. Thank you!!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Syed

Amazing hotel. Very friendly staff, excellent facilities.
Stayed 2 nights in Oct 2023