Mekong Delta All inclusive Vacations

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

Great breakfast buffet super staff worth the price

A beautiful hotel, well positioned close to attractions, shops and restaurants

We had a really lovely stay in Ho Chi Minh City and especially enjoyed our time at the Grand Hotel du Lac Boutique Saigon. The hotels location is excellent! On arrival, we did experience some initial issues with our room and some differences between what we had booked and what was provided. However, the hotel team went above and beyond to address everything and ensure that we were comfortable and well looked after. A special mention must go to Kelly, who was absolutely wonderful throughout our stay. She made us feel incredibly welcome, listened to our concerns, and went out of her way to make sure everything was accommodated. Her warmth and professionalism really stood out, and she is a true asset to the hotel team. Despite the initial hiccups, the way the hotel handled the situation ultimately made a very positive impression on us. We would happily return and would recommend the hotel to others visiting Ho Chi Minh City.

To loud

We had a really lovely stay in Ho Chi Minh City and especially enjoyed our time at the Grand Hotel du Lac Boutique Saigon. The hotels location is excellent! On arrival, we did experience some initial issues with our room and some differences between what we had booked and what was provided. However, the hotel team went above and beyond to address everything and ensure that we were comfortable and well looked after. A special mention must go to Kelly, who was absolutely wonderful throughout our stay. She made us feel incredibly welcome, listened to our concerns, and went out of her way to make sure everything was accommodated. Her warmth and professionalism really stood out, and she is a true asset to the hotel team. Despite the initial hiccups, the way the hotel handled the situation ultimately made a very positive impression on us. We would happily return and would recommend the hotel to others visiting Ho Chi Minh City.

A beautiful hotel, well positioned close to attractions, shops and restaurants

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

We had a really lovely stay in Ho Chi Minh City and especially enjoyed our time at the Grand Hotel du Lac Boutique Saigon. The hotels location is excellent! On arrival, we did experience some initial issues with our room and some differences between what we had booked and what was provided. However, the hotel team went above and beyond to address everything and ensure that we were comfortable and well looked after. A special mention must go to Kelly, who was absolutely wonderful throughout our stay. She made us feel incredibly welcome, listened to our concerns, and went out of her way to make sure everything was accommodated. Her warmth and professionalism really stood out, and she is a true asset to the hotel team. Despite the initial hiccups, the way the hotel handled the situation ultimately made a very positive impression on us. We would happily return and would recommend the hotel to others visiting Ho Chi Minh City.

A beautiful hotel, well positioned close to attractions, shops and restaurants

Good