Mexican Riviera All inclusive Vacations

Staff was very helpful and friendly

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

Loved it!!

Everything exceeded our expectations

Everything exceeded our expectations

We had a lot of fun at Villa La Valencia. Food was amazing, property was clean, lazzy river and infinity pool was fun. Staff was very helpful. I would highly recommend it for a family vacation. I'll visit it again.

Our stay at Grand Velas was truly top-notch! Right from the start, the pre-travel concierge made planning effortless. Once we arrived, our onsite concierges, Atenas and Santiago, took incredible care of us—their attentive, friendly service made us feel completely spoiled throughout the whole trip. The staff across the property are so warm and welcoming, and the resort is impeccably clean. As vegetarians, we were super impressed by the food options! Dining at an all-inclusive as vegetarians can be hit or miss, but Grand Velas went above and beyond with delicious vegetarian options at almost every spot. The only disappointing experience was at Frida's —the food was average and the service was just okay (we told our waiter we were vegetarian and he proceeded to tell us about the most popular dishes, none of which were vegetarian! Every other dining experience was flat-out amazing! Definitely recommend the tasting menu at the Michelin star restaurant Cocina de Autor! Also, do not skip the spa! The water ceremony is an absolute must—seriously, make sure you do it. The rooms are huge, super comfortable, and come with gorgeous ocean views and well-stocked amenities. Overall, we had an unforgettable vacation. Highly recommend Grand Velas to anyone looking for a fabulous getaway, and we will definitely be coming back!

The staff is so kind! Room was perfection and clean! Cant beat the views and access to beach!

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.