Ko Phai Beach Vacations

closer to shopping malls, room very big. staff good services

The staff were lovely and accommodating. The location was great for shopping and access to train and metro. However our view was of two levels of a car park - it is the worst view of any hotel I’ve ever stayed in. They also appear to be building another hotel next door so expect to be woken up by noise!

Nice Riverside hotel. Needed to use taxi to commute.

Gosh we’re do you start with such an awful experience. Lebua has the least helpful front desk staff and management I have ever encountered. ( they speak to you like your not good enough) Unhelpful in every way. After speaking with management they continued to be unhelpful and the things offered to repair what was a terrible stay fell completely short. Terrible breakfast buffet. There pool doesn’t work so they offer to bring to the holiday inn down the road. Charging for an extra bag of in room tea after making my wife go from department to department to get one, i was recovering from a surgery and explained I needed food I ordered delivered to my room and they told me no, I didn’t eat that night. had 5 large issues with the hotel before I had something put into my drink and was drugged at there sky bar, hotel management was of no help and told me I must have had food poisoning. Symptoms were nothing like food poisoning. They did however match exactly those of ghb also known as the date rape drug( I’m certified in food health and safety by the state of michigan). No review of camera footage and was told there was nothing they could do about it. To top it all off I was charged 446 American dollars to have my clothes washed!!! Worst hotel experience of my life. I would recommend just sleeping on the street over staying at Lebua. It would honestly probably be safer and you would probably be treated better.

One of the best hotels I stayed nice view just perfect

The staff were lovely and accommodating. The location was great for shopping and access to train and metro. However our view was of two levels of a car park - it is the worst view of any hotel I’ve ever stayed in. They also appear to be building another hotel next door so expect to be woken up by noise!

Gosh we’re do you start with such an awful experience. Lebua has the least helpful front desk staff and management I have ever encountered. ( they speak to you like your not good enough) Unhelpful in every way. After speaking with management they continued to be unhelpful and the things offered to repair what was a terrible stay fell completely short. Terrible breakfast buffet. There pool doesn’t work so they offer to bring to the holiday inn down the road. Charging for an extra bag of in room tea after making my wife go from department to department to get one, i was recovering from a surgery and explained I needed food I ordered delivered to my room and they told me no, I didn’t eat that night. had 5 large issues with the hotel before I had something put into my drink and was drugged at there sky bar, hotel management was of no help and told me I must have had food poisoning. Symptoms were nothing like food poisoning. They did however match exactly those of ghb also known as the date rape drug( I’m certified in food health and safety by the state of michigan). No review of camera footage and was told there was nothing they could do about it. To top it all off I was charged 446 American dollars to have my clothes washed!!! Worst hotel experience of my life. I would recommend just sleeping on the street over staying at Lebua. It would honestly probably be safer and you would probably be treated better.

Beautiful hotel, fantastic location, excellent room and delicious breakfast. Warm and helpful staff as well. I will definitely come back.

I’ve stayed here many times and always come back. I’ve stayed at ther grande centre park hotel, the Hyatt regency, the Hilton, the Sofitel and all the other luxury hotels in the Sukhumvit Bangkok area and this boutique hotel is cleaner, more convenient and well services then all the other luxury hotels in Bangkok.