Cham Islands Beach Vacations

staff are very helpful during our stay! a very pleasant hotel!

Fantastic breakfast menu, very beautiful property

Excellent overall:)

This was a SCAM booking...Beware...I did not make this booking. Hotel.com needs to sort out SECURITY issues immediately.

It's hardly a 5 star hotel. Staff understanding of English is poor and their service attitude is not consistent across all staff. To claim 5 star status they need to take a long hard look at a real 5 star property and bring staff and amenities up to standard. Too many bus tour groups downgrade the experience. The buffet breakfast room is a very noisy cafeteria style environment so much so my wife refused to eat there again. Fortunately we discovered another far more comfortable breakfast place in the resort - a lot quieter and allowing a leisurely breakfast with much better staff and manager. Will look elsewhere if we choose to visit Hoi An again.

Our first room had a musty smell and management once they heard this from me, upgraded us to another room on the same day, which was awesome by all the staff involved in making this happen. Our new room was 10 out of 10. Everything else about the hotel was excellent.

Fantastic breakfast menu, very beautiful property

It's hardly a 5 star hotel. Staff understanding of English is poor and their service attitude is not consistent across all staff. To claim 5 star status they need to take a long hard look at a real 5 star property and bring staff and amenities up to standard. Too many bus tour groups downgrade the experience. The buffet breakfast room is a very noisy cafeteria style environment so much so my wife refused to eat there again. Fortunately we discovered another far more comfortable breakfast place in the resort - a lot quieter and allowing a leisurely breakfast with much better staff and manager. Will look elsewhere if we choose to visit Hoi An again.

Bad internet service speed Housekeeping staff SIGN ON CUSTOMER SIGNATURE CONFIRMATION

Excellent overall:)

Our first room had a musty smell and management once they heard this from me, upgraded us to another room on the same day, which was awesome by all the staff involved in making this happen. Our new room was 10 out of 10. Everything else about the hotel was excellent.