Heart of England Cheap Vacations

Stayed one night for a special occasion and the hotel and room were perfect. The room was absolutely spotlessly clean and well appointed with a lovely fresh bathroom ensuite. Check in super quick and they kept our luggage after checkout until early evening for no extra charge so that we didn't have to find storage elsewhere until we travelled home. Breakfast very good with all the foods you might want fresh and well presented. Only point worth noting is that there was no air con - it didn't matter for us as the weather was clement but if it was a heat wave it might be something to be aware of. However we would certainly use this hotel again, it is probabaly the best short stay hotel in this area of London in this price bracket.

Location - Great, can’t fault location. Hotel Room - some furniture Outdated made the room appear dark. Bathroom - Shower over Bathroom. Hopping into the bath you must be careful if you have knee instability. No place for hand towels or hooks for towels. Toilet pressure not great. Air conditioning didn’t seem to work properly. Told reception. Room phone not working, light in entry area of room not working Served tea and two cups were dirty, told staff member. Next day at breakfast found another dirty cup, told the Chef this was the 2nd time. Breakfast good selection. This would not be my first choice next time even IF location is great.

Room was big, The air conditioning exceeded the expectations, staff was amazing

The hotel is in a great location, the staff is helpful and the room was spacious. What I didnt like was the carpet in the room that made me sneeze to the point that I had to buy medication for the allergy . The other thing was the curtains , we are used to black out window and the fact that the sunsire is around 5:00 am didn’t help. It was hard to rest with the light so early and the sneezing because of the carpet .

Great location, close to so many stations and buses, not near to many food areas in my opinion but great location for commuting around.

Could do better. Rooms were not ready on arrival. Room service failed due to apparently faulty fryers.

The stars and service question and rating are subtly skewed as the hotel itself the staff was phenomenal and top tier. However, the restaurant staff on property for Luciano by Gino D’Acampo was utterly horrendous, waited 45 minutes for water refills and only received because I got up to ask for them, not much was done at all about the issue other then restaurant management making excuse of being short staffed, but she couldn’t be bothered to check on us or anyone else knowing that? We received a 20% discount upon checkout and lodging a more formal complaint in the lobby. We had reservations for two months and made it our last meal in the UK and couldn’t had been more disappointed or let down. The hotel nice, their restaurants, I wouldn’t recommend to anyone.

Good location. The room was a good size and nice view. Front desk was nice. Bathroom wasn’t clean on our arrival. The hall ways had odor. Mostly a positive stay.