Isla Contoy Cheap Vacations

Where do I begin. When I arrived for checking the power was out but the receptionist failed to let me know and let me walk into hot dark room. They gave me an interim room which was such a downgrade compared to the SUITE that I had. They kept saying sorry for the inconvenience but I paid good money for the room I selected so I figured they would upgrade instead of downgrade. I spent my entire first day going back and forth with concierge trying to get better accommodations. They eventually upgraded me to a master suite and there were ants EVERYWHERE, the water was brown and I saw 2 roaches on my room!!! There were water leaks all over the hotel and I was borderline harassed every single day to go to a timeshare presentation. The best thing about the whole experience was the food and entertainment. Although I have a million and one issues, the staff was very friendly, the beach view was amazing and the spa was nice. Overall, I would not recommend.

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

The hotel and staff was amazing nice and incredible.

Clean

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

The best resort but still descent and had what we needed.....no to0 shelf liquor though I got my own

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

We've been to Cancun several times and this is by far the worst experience we've had. Part of appeal of coming to Cancun is the all inclusive food. But good luck trying to actually get food. Restaurant options were very limited (half the restaurants were closed down) and the ones that were open never actually opened on time leaving you with no options on where to eat. And good luck trying room service, they charge a $5 convenience fee but there's nothing convenient about waiting over an hour for food. The main restaurant was the buffet with not much variety and mediocre food. There were only a couple things we ate that were alright. The only thing that kind of redeemed this resort was the Mexican night on Wednesday. More of that food should have been served daily. We also paid extra for an ocean view to have a relaxing in room experience but between the pool side entertainment and the slamming doors it was not relaxing. Even with a sound machine at full volume it couldn't block that out.

The hotel is new and immaculate. We were treated like royalty. Foods were fantastic. The Gem of Cancun!

We've been to Cancun several times and this is by far the worst experience we've had. Part of appeal of coming to Cancun is the all inclusive food. But good luck trying to actually get food. Restaurant options were very limited (half the restaurants were closed down) and the ones that were open never actually opened on time leaving you with no options on where to eat. And good luck trying room service, they charge a $5 convenience fee but there's nothing convenient about waiting over an hour for food. The main restaurant was the buffet with not much variety and mediocre food. There were only a couple things we ate that were alright. The only thing that kind of redeemed this resort was the Mexican night on Wednesday. More of that food should have been served daily. We also paid extra for an ocean view to have a relaxing in room experience but between the pool side entertainment and the slamming doors it was not relaxing. Even with a sound machine at full volume it couldn't block that out.