Peninsular Malaysia Golf Vacations

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.

Just the staff was nice and food was ok

I was lucky to be the only one amongst the 4 of us that had a room booked to get a lovely view of the Petronas towers. Because everything else in the room was old and falling apart. The sockets were coming out of the wall, the bedding had holes and foundation stains in them, the bathroom had mold and paint coming off the ceiling. the shower door wouldn't close and it looked like it had grime all over the tiles and walls...it was probably bleached so badly the colour had gone. Bath mat did not get changed at all during my 7 night stay, no hand/face towels for the first few days, then changing them was hit and miss, and at some point they took them away and not replaced them...bath towels were really old, had gone from white to some dirty grey, again with holes in them and at some point when replaced they had hair from other people. It is a very convenient hotel if you have business going on in the centre, and the view I got was lovely, but that aside it needs some serious renovation.

Wonderful staff very professional and friendly

I'll try to be as fair as possible, my pet staycation experience was a mixed bag. Booking staff was responsive and highly helpful, but arrival was quite a poor experience. Came at 3pm and room was not ready. No offer of dining vouchers or other service recovery given, simply had to wait. Had to wait an hour more, and room wasn't even clean then (saw leftover items from previous guest). Pet bed provisioned as part of add-on was old and ragged-looking, not even of a suitable size for my dog. Pet food and accessories box was good though, had a small bowl, lots of food and treats. Room was extremely cold at night, even after setting the air-conditioning to the warmest setting. Noise isolation was also a mixed bag - the glass doors were well-insulated because all the frog and insect noises disappeared once you went into the room. However, room-to-room noise can be clearly heard, with a sudden flush from presumably upstairs jolting us awake. Lift tiles were popping, property was otherwise decently-maintained but not extremely well. No safe paths to pet elimination areas except a narrow strip with zero handrails. The path to Tanjong beach had many faulty lights. Breakfast was quite pricey with pretty standard items. Laksa was good (no prawns), but otherwise all the food options were quite low value for money as compared to other Accor hotels. Shuttle bus was punctual, clean, and ran very frequently.

Just the staff was nice and food was ok