Shutoken Luxury Vacations

very clean, easy check in and out, staff were nice and let me keep my luggage at the lobby after checkout. however it is located near the red light district. I still felt very safe otherwise.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Great location. Great logistics (subway available without leaving the building). Great room. Great restaurants. Excellent service. I have stayed at the old Capitol Tokyu many times in the late 20th Century. But, that hotel is gone and a new one has been built in its place. In that sense it was new to me. We traveled as a family of three with our adult son. We chose a corner room with an extra bed provided. It was perfect for our needs. Before we even arrived we used the concierge to help us with some travel issues in rebooking a Shinkansen trip. They were quite helpful and the problem was resolved. From arrival to departure over 5 nights the staff was always attentive but never intrusive. We tried every restaurant the hotel had. They were all great. We spent each day exploring a different section of the city. Easy to do with the subway system an elevator ride away. Coming back to the hotel after a long day felt comforting and refreshing. We are now in Kyoto staying at a different brand hotel. Had we not stayed at the Capitol Tokyu first, this experience would feel great. And it is very good. But the Capitol Tokyu operates at another level.

Great location. Great logistics (subway available without leaving the building). Great room. Great restaurants. Excellent service. I have stayed at the old Capitol Tokyu many times in the late 20th Century. But, that hotel is gone and a new one has been built in its place. In that sense it was new to me. We traveled as a family of three with our adult son. We chose a corner room with an extra bed provided. It was perfect for our needs. Before we even arrived we used the concierge to help us with some travel issues in rebooking a Shinkansen trip. They were quite helpful and the problem was resolved. From arrival to departure over 5 nights the staff was always attentive but never intrusive. We tried every restaurant the hotel had. They were all great. We spent each day exploring a different section of the city. Easy to do with the subway system an elevator ride away. Coming back to the hotel after a long day felt comforting and refreshing. We are now in Kyoto staying at a different brand hotel. Had we not stayed at the Capitol Tokyu first, this experience would feel great. And it is very good. But the Capitol Tokyu operates at another level.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

The staff and specially the hotel manager were very helpful and nice.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

very clean, easy check in and out, staff were nice and let me keep my luggage at the lobby after checkout. however it is located near the red light district. I still felt very safe otherwise.

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Clean room and great service. Friendly staff was very helpful.