Shutoken Luxury Vacations

very clean, easy check in and out, staff were nice and let me keep my luggage at the lobby after checkout. however it is located near the red light district. I still felt very safe otherwise.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Beautiful, understated elegance. The Capitol Hotel has stunning facilities, welcoming and helpful staff, very clean rooms with generous amenities, great location, and offers a lovely buffet breakfast with a pretty view. My husband and I especially loved the Cigar Lounge for a relaxing nightcap with classic dark wood and leather, and large windows outlooking to the gorgeous garden - a peaceful end to the day.

Beautiful, understated elegance. The Capitol Hotel has stunning facilities, welcoming and helpful staff, very clean rooms with generous amenities, great location, and offers a lovely buffet breakfast with a pretty view. My husband and I especially loved the Cigar Lounge for a relaxing nightcap with classic dark wood and leather, and large windows outlooking to the gorgeous garden - a peaceful end to the day.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

The staff and specially the hotel manager were very helpful and nice.

The rooms are spacious, staff are very helpful and friendly. The hotel is closer to Shinagawa station, handy to 7-11 and other amenities

Excellent location and very friendly staff !

very clean, easy check in and out, staff were nice and let me keep my luggage at the lobby after checkout. however it is located near the red light district. I still felt very safe otherwise.

I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start.

Clean room and great service. Friendly staff was very helpful.