Kanagawa Prefecture Mountain Vacations

Hotel was good, onsen were so relaxing and rooms spacious. Liked the lounge area! Nice views, unfortunately couldn’t see Mount Fuji while we were there. Breakfast yummy and good vegetarian options. The down side was some of the staff weren’t the most helpful and their English was very questionable. All other hotels we’d been to were able to help with luggage forwarding including to airports but we were told very bluntly to go to a post office and that they couldn’t help with getting our suitcases sent to Haneda airport. We ended up wasting over an hour trying to sort this out with the lovely and very patient post office people using google translate to fill all the Japanese forms when the hotel could definitely helped… pretty appalling customer service for a 4* hotel and at the end of the stay left a bad impression. They didn’t even help with our bags to get down their stairs when we left…

I enjoyed the experience the view was heavenly!

What a great hotel/rycon. I wanted to experience a traditional Japanese inn. This is it. From my arrival to leaving the staff did a wonderful job making me comfortable and welcome. Kiseke dinner was notable with six courses or more of Japanese meals. Service was as good as it gets best I’ve ever had. Onsen is notable as well. There are indoor and out door baths. My room was special- very large and spacious no shoes worn in the rooms a wonderful sitting area overlooking lake ashi and best of all a wonderful view of Mount Fuji! So special having morning coffee looking out over huge picture window and Mount Fuji. It’s pricey but worth the experience in every way.

Concierge staff were amazing . Many thanks