Hon Tre Island Ski Vacations

Nice place for staying

we enjoy our stay the villa was nice and well equipped..

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.

Very Disappointing Experience Unfortunately, my experience at this hotel was far below what I expected from a 5-star property. The room was not properly cleaned, and the towels and toilet paper were not replaced. The elevator and floors were also wet, which was both unpleasant and concerning. The management and front desk staff did not appear to be adequately trained to the standards expected of a 5-star hotel. There seemed to be a lack of organization, communication, and attention to detail. The spa was also not clean, which was especially disappointing given the level of service and cleanliness I expected from a luxury hotel. Overall, the management and service need significant improvement. For a hotel claiming to be 5-star, I expected much better cleanliness, organization, professionalism, and customer service.

Very Disappointing Experience Unfortunately, my experience at this hotel was far below what I expected from a 5-star property. The room was not properly cleaned, and the towels and toilet paper were not replaced. The elevator and floors were also wet, which was both unpleasant and concerning. The management and front desk staff did not appear to be adequately trained to the standards expected of a 5-star hotel. There seemed to be a lack of organization, communication, and attention to detail. The spa was also not clean, which was especially disappointing given the level of service and cleanliness I expected from a luxury hotel. Overall, the management and service need significant improvement. For a hotel claiming to be 5-star, I expected much better cleanliness, organization, professionalism, and customer service.

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.

we enjoy our stay the villa was nice and well equipped..

Nice place for staying

Nice place for staying

we enjoy our stay the villa was nice and well equipped..

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.