Central Philippines Region Ski Vacations

The staff were friendly and helpful and the room had amenities I like such as a kitchen, mini-fridge, microwave, table, and a good view. On the negative side, the room did not have a safe and the room was not attractive, with wear and tear showing and was not as clean as I like. The bathroom had an odd design, including a separate shower room with a room-type door, so it felt like going into a closet to shower. The hotel has a small convenience store, cafe, spa and gym. The gym was a disappointment, as it had very limited exercise equipment and most had broken or poorly working parts.

Excellent service by Savoy staff! Love the ambience & everyone was friendly. Will definitely keep coming back!

Very convenient for travelers

Everything was nice and the staff was amazing.

The service and the atmosphere at the club lounge

The room was nice enough but a bit shabby and not overly clean. The communication from the management team was excellent and Mel was very accommodating. We didn’t really research the area and wish we had as it wasn’t the best, when you can rent rooms by the hour around the corner that gives you a pretty good indication! Overall experience was ok but I wouldn’t stay again.

The service and the atmosphere at the club lounge

Good excellent beautiful and nice place

Location is good. Room is very spacious. Cleanliness needs a lot of improvement -- we had the floor cleaned when we arrived because if felt sticky. After being mopped, floor became sticky again when it dried up. Chairs have stains. The desk has sticky stains too. Refrigerator is not clean. The bathroom has only one drain, which is in the shower. The shower is not fully enclosed and there's also no shower curtain -- so the bathroom / toilet area stays wet unless it is mopped or water is pushed to the shower area. We stayed for 3 nights. We noticed that dirty plates from room service are not collected promptly (like dishes have been in the hallway for more than 24 hours). Housekeeping staff are nice, but some staff in the reception are unfriendly. There were loud young guests during our stay who loitered in the hallways and fire exit. Staff dealt with them only after complaining a few times.