Cardamom Mountains Ski Vacations

They had an active water leak from the ceiling, I received a room change whoich at first I didn't want because I was tired and just wanted to sleep, however I changed my mind when the plumber came right away and removed the huge ceiling vents. I didn't want to risk breathing in whatever was in that vent, but the female at the front desk got annoyed and told me she had no room available when she had sent the new room key with the bellhop 2 minutes prior ( I had sent the new keys back since I was too tired to move), so this woman at the front desk stated I refused to move earlier so therefore she no longer had a room. I let her know that I would accept the room she alloted earlier, to which she insisted I could no longer get. I had to firmly state " when the bellhop comes back to the front desk with the keys to room 24.. to send those same keys back because the bellhop just left the room and could not have gotten back to the main floor from the19th floor so quickly". We moved to the next room, then later on prior to going out, mid-shower, after soaping up with bathgel the water stopped flowing from the shower head. I called the front desk to let them know. I made sure I stayed calm and went out from the hotel hoping the water issue would be resolved before I returned, god knows I didn't want to move my suitcases again.

Great room, clean & staff were awesome !

Staff was awesome and helpful

Very spacious and clean, app door key was not reliable, I think the app needs work!

Room was very nice and clean the front desk folks were very nice and friendly. Did have one issue with invalid charge for some drinks, but one phone call and they fixed it right away. All in all a great experience and we will be back.

Room was very nice and clean the front desk folks were very nice and friendly. Did have one issue with invalid charge for some drinks, but one phone call and they fixed it right away. All in all a great experience and we will be back.

Very spacious and clean, app door key was not reliable, I think the app needs work!

Everything was excellent. Rooms were clean and staff was courteous

Clean room but the view from the suites is terrible. They should clean the lower roof that is visible from the top

Decent hotel for the price. Great view of the strip, although depending where you are in the building, the view is blocked by the new Hard Rock guitar being built.

Great room, clean & staff were awesome !