Nötö Waterpark Vacations

Service is very good

Clean Rooms, perfect amenities

Location is amazing and rooms were nice but the lobby needs a bit of work and the elevator was a bit creeky

While the Ink 48 is a beautiful property, it has lost its touch with quality & customer service since Kimpton removed it from its brand. I booked a junior suite through Expedia which set me back more than $1400 only to receive just ok customer service with the exception of Dev at the front desk. The first time I stayed at Ink 48 under Kimpton, the service was pristine. During this stay, I had an unsettled stomach, I thought I could make tea with the coffeemakers that used to be in the room, but they’re no longer there. When you call the front desk, the phone just rings and rings. I had to let the phone ring 10-15 times before someone to pick up. The hotel is disjointed because it no longer owns the restaurant or roof bar, which is still awesome and the best part of the hotel. I tried to call the restaurant to order breakfast and the phone just rang and rang. I had to physically go down and order breakfast. On the night I got sick, my son called the front desk to see if he could get ginger ale from the restaurant or something. The front desk advised him to do uber eats. The final insult was when I checked out I found out that I was only getting $100 of my deposit back for incidentals due to $137 worth of resort fees. My stay did not live up to the money I paid which is disappointing because I always spoke highly of this hotel to others. I’m sad to say this hotel is a scaled back version of the hotel I fell in love with in 2018.

clean and size of the room.

Room was big and nice with a great balcony view. Staff was great. A bit over priced and then do not accomodate people with evening flights. Either check-out early or pay for another full night. There no half night charge if you want the room until 6pm

Excellent service and great atmosphere!

Staff is amazingly nice and helpful.

Towels need an upgrade. Old and dirty looking. Towels at the pool are not any better. Also, very limited food options overall. The pool menu is tiny and they won’t let you bring in food you’ve purchased at another spot in the hotel. The cafe is only open until 2:00. Overall live the location at TI

Service is very good

Clean and location was great.

Poor front desk service.

Very clean room. Excellent staff. Adriana was wonderful. I’d say our bed wasn’t the best, but the room was very clean and luxurious.

A perfect place to stay!!