Cat Ba Island All inclusive Vacations

Very friendly We got upgraded for no extra costs, very accommodating We booked the loop through this stay and was given a lot of information and price discounts In the centre of everything

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

This is the ideal location for exploring Ha Noi . The staff was very accommodating.

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The staff were very accommodating, helpful booking our tour and renting motorcycle.

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Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

Very helpful well trained staff clean and tidy good room service i would definitely recommend this hotel, if we visit Hanoi in the future we wouldn't look anywhere elase for a hotel

This hotel has a team of incredibly amazing staff. Jennie, sales manager had arranged tours to Halong Bay and Sapa, was perfectly planned and excellent. Our rooms were upgraded free to Premium. Anna and the staff were just as awesome and great, they are warm, friendly and caring to ensure the guests enjoyed their stays. Highly recommended!

Staff were excellent Definitely recommend this hotel

The hotel is a tiny boutique hotel and the staff and team are so friendly especially the owner. She’s so accommodating. It’s just in a very busy location which is expected if visiting Hanoi. Lovely breakfast!

Was a great stay at this property and most of the must visit places are on walking distance will definitely come back when we visit hanoi 🍻

Even though there was a problem with the dates we booked aligning with their schedule, Catherine Cruises went above and beyond to ensure we were on an equally luxurious cruise ship with another company to suit our schedule. And rather than just handing us over to another company, they proactively managed the whole thing with amazing communications and care levels. This demonstrates an exceptional level of commitment to customer service - even when we're not even on their boat! We hope to revisit them and experience their service on their own boat soon! Defo a big thumbs up to this company.

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