Rheinsberg Lake Region Cheap Vacations

Terrible look somewhere else.

The whole staff was amazing and so helpful. They went above and beyond to help accommodate all of our needs! I will definitely stay here again!

The space was clean, however it took forever to get anywhere. The elevator took a long time and was always packed so getting in and out with luggage was a nightmare. The lobby was on the 6th floor to check in. There was no one to greet you upon arrival. The city parking garage near the hotel wouldn’t allow me access to my car during the day so I chose a different garage that allowed me access but then that became a problem. We ended up having to lug bags through Times Square and then the hotel wouldn’t validate the parking. The pool closed at 8 pm and there was not a lot of pace to sit. The lifeguard was in charge of cleaning up towels people left and getting towels for people so they didn’t always have eyes on the pool. The woman at the desk when I arrived was less than friendly. I wouldn’t go back ever again.

Clean rooms

There was a dirty towel and robe on the back of the bathroom door. We called to let them know and they assured they would come and clean it. After they didn’t come a couple hours later we called again and they never did come. The room was beautiful otherwise and the front desk at check in was really wonderful. All of the staff that we met in person was really wonderful, it was just disappointing that they didn’t come to clean when it was brought to their attention twice. The hotel itself was also gorgeous.

Everything was nice. The security guy Carlos ( I think) was cool and I felt safe with him being there. They don’t play about security. My only concern was the A/C froze and I slept all night without any A/C. I thought maybe the host would have accommodated me but nothing was ever said or done. There should be instructions if you have a problem with the A/C. I was out at the convention mostly. Oh and the kitchen sink clogged up, but I wasn’t using it as much so once I reported it to the hostess, both were fixed expeditiously. Becky was cool- the hostess, the security was cool, the neighbors were cool, the setup was cool. Also, there’s no bedroom television but for some ppl may not be a thing. Other than that everything else was good. I enjoy the convention and my stay.

Thank you