Wolf Island National Wildlife Refuge Pet-friendly Vacations

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!

The beds were comfy, staff was outstanding, and it was far enough away from the busy parts of the city and yet comfortably close enough to everything!

Staff was awesome and helpful

I have just got back from a 5 night stay, the Hotel is amazing, I had a room on the 7th floor with a terrace, great views of the city. Staff were all friendly and helpful and there was always hot and cold drinks available as well. I would definitely recommend this hotel as the location was great too, not in the hustle and bustle but only a short walk from the nearest subway. Hotel room has a large tv and comfy bed and a great shower. No complaints, never had to wait for a lift either.

The hotel was woefully understaffed during the very busy Christmas Holiday season. There were long lines at check-in and only 3-4 people working. The elevators were another issue as at least a couple of them were out of service and at times there was a line and 10 minute wait to get on an elevator. A hotel with 1740 rooms should be better run.

The room was spotless, all the staff were helpful and courteous. Madison the manager went out of her way to accommodate us when there was a small maintenance issue which meant we were not able to stay in the room we had booked. She was very helpful and found us a delightful accommodation, making the 5 day stay a warm and welcoming experience. I will be booking here again.

Lovely staff. Incredible property. The hype is real. This is by far and away the nicest property we’ve stayed at in Manhattan in a long time.

Room was clean and the balcony was great. The Front desk was friendly, responsive and courteous and concierge was extremely helpful and took time answering questions and printing directions. However, what impressed us the most was how Tien and he colleagues at the front desk and security found and held my daughter's all-important headphone - after we failed to do so during check out. They had packaged, taped, labeled, recorded and stored the lost/found item very professionally. It proved the hotel has an established customer-care process beyond providing food and clean rooms. My daughter expressed how grateful she was to the hotel staff.

Parking was not the easiest and the hot tub was closed for the season but it was a great place to stay.

Staff was awesome and helpful

Staff were supurb. Room was spotless and beautifully furnished. Very quiet. Will definately stay hete again.