Guam Ski Vacations

Building is older, but clean. Kids loved the big slide.

Beautiful ocean front balcony room. Just outdated. The water pressure keeps on changing and you hear a noise when changing water temperature. The balcony and outside building needs pressure wash.

When I got to my room I was missing amenities and also trash bags I had to call to get them. The staff was polite about it but it did take an hour to get it. When they cleaned the room as I left and returned they still didn’t put new trash bags on the trash bins. The walls were I guess thin because I heard my neighbors talking loudly I had to turn on the television to not be noisy. everything was closed for dining and the only cafe there … it was poor quality food and drinks. redeeming qualities is the view. I didn’t have a horrible experience but I have stayed at better.

Great location for beach, shopping and eating out

Having stayed in most Guam properties, this has been my best stay overall. Strong product. Good service foundation. A few specific areas need attention. • Housekeeping. My room was rarely cleaned before 4:30 pm. This limits daytime rest and use of the room. Set an earlier service window or offer a guaranteed cleaning time. • Lobby lounge. Expand the menu. Many guests do not want buffet dining for every breakfast, lunch, and dinner. Add light, healthy, and à-la-carte options. • Pool bar service. Staff need to greet guests, smile, and engage. A simple “hello” and “enjoy your day” improves perceived service quality. • Check-out experience. No thank you, no “did you enjoy your stay,” no farewell. Train front desk staff to close the stay with warmth and acknowledgment. This is a missed brand moment. • Pool condition. Multiple tiles are loose. This is a safety and quality issue. Inspect and repair promptly. • Beach access. The beach was closed to guests. This removes a core resort benefit. Clarify the reason or reopen access. You have a strong property. Fixing these points will lift the guest experience materially and protect the brand.

Good view, clean room, and nice pool.

Great access to the beach

We were only there one night, but it was very nice, a good view and the food was good.

Great location for beach, shopping and eating out

Building is older, but clean. Kids loved the big slide.

When I got to my room I was missing amenities and also trash bags I had to call to get them. The staff was polite about it but it did take an hour to get it. When they cleaned the room as I left and returned they still didn’t put new trash bags on the trash bins. The walls were I guess thin because I heard my neighbors talking loudly I had to turn on the television to not be noisy. everything was closed for dining and the only cafe there … it was poor quality food and drinks. redeeming qualities is the view. I didn’t have a horrible experience but I have stayed at better.