펜트하우스, 침실 3개 | 테라스/파티오

아티크 서퍼스 파라다이스 여행 후기

4.5 out of 5
아티크 서퍼스 파라다이스
16-18 Enderley Avenue, Surfers Paradise, QLD

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 2651개 이용 후기 중 1542개" "
평점 8 - 좋아요. 2651개 이용 후기 중 850개" "
평점 6 - 괜찮아요. 2651개 이용 후기 중 182개" "
평점 4 - 별로예요. 2651개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 2651개 이용 후기 중 25개" "

8.8/10

청결 상태

8.6/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

EUNHYE

좋아요: 청결 상태, 객실의 편안함
골드코스트에 온다면 추천해볼 숙소입니다.
프론트에서 친정히 응대해서 좋았어요. 승강기가 1개가 고장나서 그것은 불편했습니다. 방은 엄청 크고 넓어서 편하게 사용했습니다. 숙소뷰도 너무 좋아요! 내부 시설은 조금 오래돼서 사용감이 있는 것 같았어요!
2024년 2월에 1박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 객실의 편안함
2019년 8월에 4박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
정말 휴양하기 딱 좋은 룸 상태이고 서퍼스 시내와는 거리가 좀 있지만 산책으로 걸어 다닐 정도 입니다 바다도 근처이며 트램존 및 스카이버스 정류장까지 편리합니다
2019년 5월에 3박 숙박함

10/10 - 훌륭해요

JAESUNG

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
awesome hotel
there is no doubt that i am going use this hotel if i visited GoldCoast again
2019년 3월에 3박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2019년 1월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치, 청결, 편안함
위치 좋고, 아주 청결하고 깨끗함, 무료 와이파이와 케이블 TV. 비교적 저렴한 가격으로 가성비 굿입니다.
2018년 10월에 3박 숙박함

10/10 - 훌륭해요

Bong Hee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
요리할 수있는 베스트 호텔
호텔 객실에서 전망이 좋다 정말 아름다운 비치 풍경이 아름답다 해지는 석양도 좋고 멋있다 객실 공간도 넓고 편하다 단점은 식기 상태가 좋지 않은 후라이 팬등이 있다
2018년 5월에 7박 숙박함

8/10 - 좋아요

GyuChang

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2018년 7월에 3박 숙박함

8/10 - 좋아요

erin 님, Brisbane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
서퍼스파라다이스에서 가까운 호텔
Q1에 묵으려다 방이 없어서 여기 묵게됫는데 직원분들 엄청 친절하고 객실도 편안하고 깨끗한 편이엇어요 와인잔, 샴페인잔 다 준비되어잇고 다만, 아파트먼트는 11층 이하라서 사진에서 보는 그런 뷰는 볼수 없엇고 테라스엔 먼지가 쫌 있었어요 오븐도 잇고 조리기구 다 있어서 요리하기도 편햇어요
2018년 2월에 2박 숙박함

8/10 - 좋아요

mijin 님, seoul

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Good value and beautiful place
Second time staying at Artique. Great place and people working there are helpful. Walking distance to all the night life excitements but far enough to have quiet sleep. Facilities are well maintained. I and my hubby stayed on the 24th floor (upgraded) and the view was to die for.
2018년 2월에 9박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
스카이포인트도 가깝고 비치도 가깝고 라이트레일도 바로 있어 편했어요 높은층 줘서 전망도 끝내줬어요
2018년 2월에 5박 숙박함

8/10 - 좋아요

SUNG BIN

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
Loved it
Enjoyed my stay at Artique. Although it's a bit far from the shopping and restaurant area, the fantastic view from the unit is just speechless .. i totally fell in love with the view. I stayed on the 22nd floor.
2017년 12월에 5박 숙박함

10/10 - 훌륭해요

lim 님, seoul

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
깨끗하고 멋진 뷰
Good view, Good pool, Good beach.... Room is perfect!! Excelent~~~!!
답변 제공: Chelsea 님, 2017년 2월 1일
Hi Lim, Thank you very much for your fantastic review. We are glad that you enjoyed your stay with us at Artique. Kind Regards, Chelsea

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Hotel colse to downtown
It was awesome.

10/10 - 훌륭해요

YOUNGHYUN 님, 서울

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
베스트 추천
신식건물에 깨끗한 내외관.. 위치도 좋고 여러모로 만족한 숙박시설입니다

8/10 - 좋아요

YONGOH 님, Korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Very good~~~^^
생각보다 넓고, 뷰가 끝내줬다. 다만 객실용품이 무료제공되지 않아서 아쉬웠다. 그래도 전체적으로 다시 방문하고 싶은 곳이다.

10/10 - 훌륭해요

Jessica YA 님, NZ

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이 가격에 이 보다 더 좋을 순 없다.
서퍼스 파라다이스 및 대중교통이용 접근성이 매우 좋은 위치. (도보로 10분 이내의 거리) 친절한 직원, 불만사항에 대한 확실한 서비스가 매우 좋았음. 부대시설인 사우나, 미니 핫풀, 수영장, 헬스장도 사용하기 괜찮았음. 전망은 바다 전망이었느나 건물 자체가 바다를 보고 있는 방향이 아니어서 조금 아쉬웠음. 그래도 해변을 살짝 볼 수 있어서 좋았음. 시설은... 매우 만족. 아주 깔끔. 모던한 시설에 편안하게 잘 보내고 옴.
객실에서 본 서퍼스 파라다이스 해변

6/10 - 괜찮아요

skyjn1989 님, 호주

좋아요: 청결 상태, 객실의 편안함
별로예요: 직원 및 서비스
전체적으론 만족!그러나!
전체적인 부분은 만족함 시티와의 접근성용이하고 객실컨디션도아주마음에 들었다. 다만 삼박사일동안 방청도를 최소한에 이불교환이나 샴푸등, 수건 재배치는 되지않았고 차후 관리에대해서는 별로인것같음, 그리고 호주가아무리 디파짓을 받는곳이 많다지만 디파짓부분도적혀있었으면좋겠다. 내일 일찍나가게되어서 디파짓은 통장으로 넣어준다는데 또통화하고 하는번거로움이 있을것같다. 그런부분제외하고는 대체적으로 만족하는편이다.

10/10 - 훌륭해요

MR.LEE 님, 시드니

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
very goood
1년에 2번은 서퍼스로 휴가가는 데요. 평소에 찾던 쉐브론이나 Q1보다 가격대비 시설이 전 개인적으로 좋더라구요. 그나마 위치걱정하고 갔는데 중심가 까지 크게멀지 않았고요, 다음에 여친이랑 서퍼스 올때도 주저없이 이용하려고요. 계획변경으로 6박예약했다가 4박만 하고갔는데 직원분들이 오히려 뭐가 잘못되서 빨리 가는줄 아시고 더 세심하게 챙기는걸로봐서 직원서비스도 훌륭했습니다. 덕분에 잘 쉬고 재충전해서 돌아왔어요^^
답변 제공: Melissa 님, 2014년 4월 5일
Dear Mr Lee, Thank you for a great review. I did have a little bit of difficulty with the translation on google translate but s far as I can understand, you had a wonderful stay and that's what we want to see. Kind regards Melissa General Manager

10/10 - 훌륭해요

Shim jee yeoun 님, Seoul Korea

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
오너님 부럽습니다.
결혼10년만에 수술 한달만에 떠난 휴가ᆢ 기대없이 따뜻하게 쉬고 오려 갔는데 너무 멋있는 방에 묵게 되었네요ᆢ 앞쪽으로 Q1이 바로보이고 골드코스트의 파도가 보이고 침실쪽으로 강줄기를 따라지은 멋진 집들과 멀리 탬버린 마운틴과 아름다운 석양까지ᆢ 좋은 방에서 이쁜가격으로 편히 쉬고 놀다 왔네요ᆢ 전혀! 아깝지 않았습니다!! 호텔스닷컴 땡큐!!
답변 제공: Melissa 님, 2014년 3월 22일
친애하는 고객은, 멋진 검토를 주셔서 대단히 감사합니다. 우리는 당신이 좋은 숙박을했고 모든 게 잘 갔다 듣고 매우 행복하다. 우리는 당신을 다시 만나는 것을 희망하고 좋은 여행의 집에 있었다는 것을 희망한다. 안부, 멜리사, 일반 관리자

6/10 - 괜찮아요

Cheryll

연인과의 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스
Police were there when we showed up. Fire alarm went off when we were there. It rained and never even fit to sit outside. Was there for four nights. Carpet smelled.
2024년 4월에 3박 숙박함
답변 제공: Jai 님, 2024년 5월 27일
Dear Cheryll,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay.The presence of the police and the fire alarm incident are certainly not reflective of the typical experience we strive to offer our guests. We regret that these unexpected events disrupted your stay. Additionally, we are sorry to hear about the rain affecting your ability to enjoy the outdoor areas and the condition of the carpet in your room. While we can't help the weather or police keeping our community safe with welfare checks, we have addressed the issue with the carpet. Your feedback is invaluable. We are committed to improving our services and facilities to provide a more comfortable and enjoyable experience for all our guests.We appreciate your understanding and hope you will consider giving us another opportunity to provide you with a better stay in the future.Sincerely,JaiArtique Resort

10/10 - 훌륭해요

Mustafa

좋아요: 청결 상태, 숙박 시설 상태 및 시설
nice and beautiful place to stay
2024년 5월에 4박 숙박함
답변 제공: Jai 님, 2024년 5월 27일
Dear Mustafa,Thank you for your wonderful review and for choosing Artique Resort for your stay! We are delighted to hear that you found our resort a nice and beautiful place to stay.Your kind words and perfect rating are greatly appreciated, and we’re thrilled that you enjoyed your time with us. We look forward to welcoming you back for another fantastic stay.Warm regards,JaiArtique Resort

8/10 - 좋아요

Lipo

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here many time before, love the apartments only issue was internet not very good
2024년 5월에 2박 숙박함
답변 제공: Jai 님, 2024년 5월 20일
Dear Lipo,Thank you for your loyalty and for sharing your feedback on Expedia. We're delighted to hear that you love our apartments and continue to choose Artique Resort for your stays.We apologize for the inconvenience caused by the internet during your recent visit. We're actively working on improvements to ensure a better experience for our guests. Your feedback is invaluable and helps us enhance our services.We look forward to welcoming you back soon and providing you with an even more enjoyable stay.Best regards,JaiArtique Resort

10/10 - 훌륭해요

Paul

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Really enjoyable stay with super accommodating management and staff. Thank you
2024년 5월에 3박 숙박함
답변 제공: Jai 님, 2024년 5월 20일
Dear Paul,Thank you for your wonderful review and for choosing Artique Resort! We're thrilled to hear that you had a really enjoyable stay and found our management and staff super accommodating. Your kind words are greatly appreciated and motivate our team to continue delivering exceptional service.We look forward to welcoming you back for another fantastic stay in the future.Warm regards,JaiArtique Resort

8/10 - 좋아요

Jon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 5박 숙박함
답변 제공: Jai 님, 2024년 5월 16일
Dear Jon,Thank you for taking the time to share your feedback with us. We're pleased to see that you enjoyed your stay at Artique Resort.We're always striving to provide the best possible experience for our guests, so if there's anything specific you think we could improve upon, please don't hesitate to let us know. Your input is invaluable to us as we continue to enhance our services and facilities.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Warm regards,JaiArtique Resort Management

10/10 - 훌륭해요

dohyung

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very awesome place. A
2024년 5월에 6박 숙박함
답변 제공: Jai 님, 2024년 5월 16일
Dear Dohyung,Thank you for your fantastic review! We're thrilled to hear that you found Artique Resort to be an "awesome" place to stay.We strive to create memorable experiences for all our guests, and it's wonderful to know that we succeeded during your visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear them!We hope to have the pleasure of welcoming you back to Artique Resort in the future for another enjoyable stay.Warm regards,JaiArtique Resort Management

6/10 - 괜찮아요

Natalie

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Jai 님, 2024년 5월 16일
Dear Natalie,Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear that your experience at Artique Resort fell short of your expectations.We take all guest feedback seriously, and we would love to learn more about your stay to better understand how we can improve. If you have any specific concerns or suggestions you'd like to share with us, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay that meets or exceeds your expectations.Warm regards,JaiArtique Resort

10/10 - 훌륭해요

Murray

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was excellent and suited our requirements
2024년 5월에 5박 숙박함
답변 제공: Jai 님, 2024년 5월 16일
Dear Murray,Thank you for sharing your feedback with us! We're delighted to hear that your stay at Artique Resort was excellent and perfectly suited to your requirements.Creating memorable experiences for our guests is our top priority, and it's fantastic to know that we hit the mark during your visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, we'd love to hear them!We look forward to welcoming you back to Artique Resort for another exceptional stay in the future.Warm regards,JaiArtique Resort

8/10 - 좋아요

Joseph

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
great location was a hiccup on late arrival but was sorted quickly and we had a great holiday. the kids loved the pool and we used the gym and sauna as well. handy location to walk to main streets of surfers.
2024년 4월에 4박 숙박함
답변 제공: Jai 님, 2024년 5월 16일
Dear Joseph,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a great holiday at Artique Resort and that our convenient location added to your overall experience.We're sorry to hear about the hiccup during your late arrival, but we're glad to hear that our team was able to quickly resolve the issue for you. It's wonderful to know that the kids enjoyed the pool, and that you were able to take advantage of our gym and sauna facilities as well.We appreciate your feedback and hope to welcome you back to Artique Resort for another memorable stay in the future.Warm regards,JaiArtique Resort

10/10 - 훌륭해요

Jo Hsuan

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location and near to beach, friendly staffs and lovely room.
2024년 4월에 3박 숙박함
답변 제공: Reception 님, 2024년 5월 4일
We're thrilled to hear that you enjoyed our convenient location near the beach and found our staff friendly! It's wonderful to know that you had a lovely experience in your room as well. Your kind words mean a lot to us, and we appreciate you taking the time to share your feedback. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - 훌륭해요

Jeanette

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Good location. Nice apartment.
2024년 4월에 3박 숙박함
답변 제공: Reception 님, 2024년 5월 4일
Thank you for your concise and positive feedback! We're delighted to hear that you found our location convenient and enjoyed your stay in our apartment. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of hosting you again in the future.

6/10 - 괜찮아요

Quan

가족 여행
좋아요: 편의 시설/서비스
Good Seaview, a large apartment but not very clean. Friendly staff, have a little bit of trouble when we pick up the key after hour.
2024년 4월에 4박 숙박함
답변 제공: Rachel 님, 2024년 5월 4일
Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed the Seaview and found our staff friendly. However, we apologize for any inconvenience you experienced during the key pickup after hours and for the cleanliness issue you encountered. Please be assured that we take cleanliness very seriously, and we will address this with our housekeeping team to ensure a higher standard moving forward. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out.

6/10 - 괜찮아요

Indrajeetsinh

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Good communication and close to the veach and shopping.
2024년 4월에 8박 숙박함
답변 제공: Rachel 님, 2024년 5월 4일
Thank you for your positive feedback! We're delighted to hear that you found our communication effective and enjoyed the convenience of our proximity to the beach and shopping areas. Providing a great experience for our guests is our top priority, and we're thrilled that we met your expectations. We look forward to welcoming you back in the future!

10/10 - 훌륭해요

Melissa

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very tidy room with great outlook across city and water view too. Secure access and great facilities and parking. Very friendly host staff
2024년 4월에 3박 숙박함
답변 제공: Jai 님, 2024년 4월 22일
Dear Melissa,Thank you for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay at Artique Resort. Providing a tidy room with stunning views of the city and water is what we strive for, and we're thrilled that you found our facilities and parking to be great as well. Our team takes great pride in offering friendly and attentive service, and we're glad that you experienced this during your time with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,JaiArtique Resort

8/10 - 좋아요

Isapela

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 3박 숙박함
답변 제공: Jai 님, 2024년 4월 4일
Dear Isapela,Thank you for taking the time to share your feedback with us. We appreciate your valuable input.We're delighted to see that you had a positive experience overall during your recent stay with us. Your satisfaction is our priority, and we're glad to hear that we were able to meet your expectations to a large extent.If there are any specific areas where you feel we could improve to earn that extra star in your rating, we would love to hear from you. Your feedback helps us to continuously enhance our services and ensure that every guest has a fantastic experience with us.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Jai for Artique Resort

10/10 - 훌륭해요

Melanie

2024년 3월에 3박 숙박함
답변 제공: Jai 님, 2024년 5월 17일
Dear Melanie,Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had an exceptional experience at Artique Resort. It’s always our goal to provide our guests with top-notch service and unforgettable stays, so it’s incredibly rewarding to know we met your expectations. We hope to welcome you back to our resort soon for another amazing visit. If there’s anything specific you’d like for your next stay, please don’t hesitate to let us know.Warm regards,JaiArtique Resort Team

8/10 - 좋아요

Evgueni

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Kara

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 5박 숙박함

10/10 - 훌륭해요

Sameer

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
One of the best hotel in surfers paradise, only the downside was one of the lift was out of service which caused delays and inconvenience.
2024년 2월에 4박 숙박함
답변 제공: Jai 님, 2024년 3월 9일
Dear Sameer,Thank you for choosing Artique Surfers Paradise and for taking the time to share your positive feedback with us on Expedia. We're delighted to hear that you consider us one of the best resorts in Surfers Paradise!We regret any inconvenience resulting from the upgrades to our second elevator. Our team is dedicated to ensuring all our facilities are fully operational and equipped with the latest features to guarantee a seamless experience for our guests. Please be assured that renovations on our second elevator are now completed.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Artique Surfers Paradise for another outstanding stay in the future.Warm regards,Jai for Artique Resort

8/10 - 좋아요

Zara

2024년 2월에 14박 숙박함
답변 제공: Jai 님, 2024년 5월 17일
Dear Zara,Thank you for taking the time to share your experience and for giving us a 4-star rating! We’re delighted to hear that you enjoyed your stay at Artique Resort.If there’s anything we could have done to make your visit even better, we’d love to hear your feedback. Our team is always striving to improve and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the near future for an even more enjoyable stay.Warm regards,JaiArtique Resort Team

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
WOW!! This place was stunning. We got to stay on the 25th floor and it was magnificent. Beautiful 2 bedroom apartment, all the facilities, wrap around balcony. The only downside was i feel it needs blackout curtains or something for the lounge/dining as that sunrise was a killer. The apartment was very bright and warmed up very quick by 8am. The bedrooms did have darkened curtains, so it was all good there. I would still return though
2024년 2월에 2박 숙박함
답변 제공: Jai 님, 2024년 3월 2일
Dear Linda,Thank you for choosing Artique Resort and for sharing your wonderful experience with us! We're thrilled to hear that you found your 25th-floor apartment to be magnificent! Our team takes great pride in providing spacious and beautifully appointed accommodations, complete with all the facilities you need for a comfortable stay.Your feedback regarding the lounge/dining area is greatly appreciated. We'll definitely look into options for enhancing the blackout features to ensure our guests enjoy the perfect balance of light and shade throughout their stay.We can't wait to welcome you back for another unforgettable experience. Until then, we wish you many more memorable adventures!Warm regards,Jai for Artique Resort

6/10 - 괜찮아요

Roula

단체 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태
Great location. Unit a bit outdated but still nice. Views from balcony are nice. Facilities are great. But Cleaning standards not great, toilets, showers not clean, unit smells funny.
2024년 2월에 4박 숙박함
답변 제공: Jai 님, 2024년 3월 2일
Dear Roula,Thank you for choosing Artique Resort and for taking the time to share your feedback with us. We're pleased to hear that you enjoyed our great location, nice views from the balcony, and great facilities.We apologize for any inconvenience caused by the cleanliness standards during your stay. Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret if we fell short of your expectations in this regard. Rest assured, we'll address your concerns with our housekeeping team to ensure that such issues are promptly rectified and that our units meet the highest standards of cleanliness.We appreciate your valuable feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Warm regards,Jai for Artique Resort

8/10 - 좋아요

Theodore

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 8박 숙박함

8/10 - 좋아요

Acacia

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Valentino

연인과의 여행
Property had so many bonus amenities ( full gym facility, pool, hot tub, sauna, steam room) and was so close to everything (beach, restaurants, stores, public transportation, etc)
2024년 2월에 4박 숙박함
답변 제공: Jai 님, 2024년 3월 2일
Dear Valentino,Thank you for choosing Artique Resort and for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our wide range of bonus amenities, including the full gym facility, pool, hot tub, sauna, and steam room. Providing our guests with top-notch facilities for relaxation and recreation is one of our main priorities.We're also delighted that you found our resort conveniently located near everything you needed, from the beach and restaurants to stores and the tram. We strive to offer our guests a seamless experience where everything they desire is within easy reach.Your feedback motivates us to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back for another fantastic stay at Artique Resort!Warm regards,Jai for Artique Resort

10/10 - 훌륭해요

Daryl

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely love staying here, this is our 3rd time and we will definitely be back again.
2024년 2월에 7박 숙박함
답변 제공: Jai 님, 2024년 3월 2일
Dear Daryl,Thank you for choosing Artique Resort as your preferred destination, and for sharing your wonderful feedback with us! We're thrilled to hear that you've enjoyed your stay with us not once, but three times now!It's truly heartening to know that you've found Artique Resort to be a place worth returning to. We strive to provide a welcoming and memorable experience for each of our guests, and it's always a pleasure to hear when we've succeeded.We can't wait to welcome you back for your fourth visit and many more to come! Until then, safe travels and warm regards from all of us at Artique Resort.Best regards,Jai for Artique Resort

6/10 - 괜찮아요

Bryony

좋아요: 편의 시설/서비스
The location was great, and it was very easy to walk to the beach. Unfortunately my apartment wasn’t very clean, and I found a cockroach in the kitchen on my first night. Only one lift was working which meant over ten minute waits for the lift to arrive. The furniture in the apartment was old and stained. The gym and pool areas were good. I arrived in the evening, and after hours check-in was very easy.
2024년 2월에 2박 숙박함
답변 제공: Jai 님, 2024년 3월 2일
Dear Bryony,Thank you for choosing Artique Resort and for taking the time to share your feedback with us. We're glad to hear that you appreciated our great location and the convenience of walking to the beach.However, we sincerely apologize for the issues you encountered during your stay, including cleanliness concerns in your apartment and the inconvenience caused by the renovations to one of our elevators, we are currently undergoing essential renovations on our second elevator to enhance guest safety and provide access to new features. We anticipate the completion of these upgrades within the upcoming week. Please know that this is not indicative of the high standards we aim to maintain.Our team takes all feedback seriously, and we will address these issues promptly to ensure they are resolved and do not recur in the future. We're pleased to hear that you found our after-hours check-in process easy and that you enjoyed our gym and pool areas.We value your feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Kind regards,Jai for Artique Resort

2/10 - 너무 별로예요

Debbie

별로예요: 청결 상태
1 lift was not working properly serving 30 floors. The room we were given smelt like someone had been sick in it it was dirty and not as the pictures had shown at all. We were told the guy before had also checked out.
2024년 2월에 3박 숙박함

4/10 - 별로예요

Joseph

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Unit in poor condition and old furniture ready to head to the tip. Lifts not working properly, air conditioning not working proper in lifts and building. Do not recommend.
2024년 2월에 3박 숙박함
답변 제공: Jai 님, 2024년 2월 8일
Dear Joseph,Thank you for sharing your feedback with us regarding your recent stay. We are deeply disappointed to learn that your experience did not meet your expectations.We sincerely apologize for the condition of the unit you stayed in and for any inconvenience caused by the old furniture. Maintaining a high standard of accommodation is of utmost importance to us, and we regret that we fell short in this regard. Please know that we take your comments seriously, and we will address the condition of the unit and furniture promptly.We also apologize for the inconvenience caused by the elevators. Your comfort and safety are our top priorities, and we are currently finishing upgrades to one elevator, the other was finished at the end of last year. This is to ensure a more pleasant experience for our guests.Your feedback is invaluable to us as it helps us identify areas for improvement, and we appreciate you bringing these matters to our attention.We understand that your experience may have left you feeling disappointed, but we sincerely hope that you will reconsider and give us another opportunity to provide you with a more enjoyable stay in the future.If you do decide to return, please feel free to reach out to us directly so that we can ensure that your next stay with us exceeds your expectations.Warm regards,JaiArtique Resort

2/10 - 너무 별로예요

mike

연인과의 여행
별로예요: 편의 시설/서비스
Only one lift operating for 30 Floors
2024년 2월에 2박 숙박함
답변 제공: Jai 님, 2024년 2월 8일
Hello Mike,Thank you for staying with Artique Resort. We are presently in the process of implementing essential upgrades to one of our elevators. This routine enhancement is vital to incorporate new technology and preempt potential issues with the elevator in the future. We sincerely appreciate your understanding and patience as we endeavor to improve our facilities for your comfort and safety.We hope you will consider giving us another chance to provide you with the exceptional stay that you deserve.Kind regards,Jai for Artique Resort