“Ao chegar no Hotel eles alegaram que não trabalhavam com o Hotels.com e não havia reserva. Como havia viajado o dia inteiro e estava cansado resolvi ficar no hotel pagando valor maior do que estava previsto. ”
“The front desk staff was amazing! We checked in during a rain storm and the hotel had been hit by lightning and their computers and they computers were out. The staff maintained their professionalism and got us in a room quickly. Thank you for your help ”