“Nice property with friendly and courteous front desk staff. Good breakfast and room service. Only problem is the owner/ proprietor was quite abrasive in her interactions. Yes, the reservation did not accurately reflect the correct number of guests due to some last minute change of plans. However, it was an easy fix, but she made more of it than was necessary. To be in the hospitality business, you must be able to pivot and accommodate your guests without a whole lot of complaining and attitude....
“Nice property with friendly and courteous front desk staff. Good breakfast and room service. Only problem is the owner/ proprietor was quite abrasive in her interactions. Yes, the reservation did not accurately reflect the correct number of guests due to some last minute change of plans. However, it was an easy fix, but she made more of it than was necessary. To be in the hospitality business, you must be able to pivot and accommodate your guests without a whole lot of complaining and attitude....
Abigail