Gorbeia Inguruak 3 Stars Hotels

"When we checked in we made sure to book a shuttle for our early flight with the nice young man who checked us in (the main reason we chose this hotel). Also we were told we could buy a coffee at that time. When we arrived in the lobby at 4:45am, the young man on the desk said we were not booked on the shuttle and we could not have coffee. We were panicking we would miss our flight. I politely told him we 100% booked a shuttle and said it was very important we got on it. He wasn’t happy and made no attempt to communicate with us about solving the problem. The girl driving the shuttle bus said for us to load on it. Miscommunication between evening and morning staff and morning man made no attempt to be helpful or kind or problem solve with us. He acted like we were the problem and just didn’t book it. "

"Perfectly located close to city centre with a lovely staff, immaculate rooms and a great breakfast!"

"Spent one night before an early flight. Staff was friendly. Breakfast was excellent. No hot eggs, but fresh fruit, bread and the variety was good. Much better than expected! The shuttle was a bit confusing. It parked where cars park for drop off. It was black (in US Holiday Inn shuttles are white) and I never saw the logo, which doesn’t mean it’s not there. Luckily my friend saw it, while I was checking out a different van. It does seem to come pretty often, 15 minutes or so."

"Very comfortable Nice staff Lane outside can be a bit better cleaned"