“Middle of the summer and the pool was unavailable even though it was full of water and looked open and no one bothered to mention that upon check in or booking. It was 95 degrees and a pool is a big part of vacation so I had to check out and get different accommodations. Thankfully Expedia was fantastic and helped me get a refund and a new place to stay with both skill and compassion, which was totally lacking in my experience at the Westin”
“Middle of the summer and the pool was unavailable even though it was full of water and looked open and no one bothered to mention that upon check in or booking. It was 95 degrees and a pool is a big part of vacation so I had to check out and get different accommodations. Thankfully Expedia was fantastic and helped me get a refund and a new place to stay with both skill and compassion, which was totally lacking in my experience at the Westin”
MICHAEL THOMAS