Municipality of Heerhugowaard 4 Stars Hotels

"Exceptional staff, everything went smooth and we were well cared for. The front desk even loaned me a jacket for a small excursion I did. "

"No water topped up in room "

"Hotel right in the city centre. Easily walking distance from hotel. 5 mins or less from Amsterdam central. You can easily reach out to local attraction, red light area, cafes by walking. Down side was mattress was worst. We booked 2 twin rooms & in both was same issue."

"The hotel in itself was nice, modern and the location is in a quiet area. However, unfortunately, we had multiple issues with our stay. Checking in process was easy and seamless, however upon entering the room, our bathroom door was jammed shut and took some prying to open. After adjusting the bed, it became clear it hadn’t been cleaned properly as there was a suspicious white stains on the headboard. The hairdryer looked like it had set it self on fire and melted. The plug socket near the sink was hanging off (BIG HAZARD). The morning after our first night, we went to raise these issues with the front desk. The first person we spoke to was so disinterested and was pre occupied doing something on her computer, even after asking us what the issues were. The second staffer then came along and asked us to recall the issues again, as the first staffer couldn’t recite what we had just said. We noticed how the second staffer didn’t write down any of what we told her - which was interesting because we had more than one issue. Upon getting back to the room, the only issue that had been rectified was a new hairdryer. The stains were still on the headboard and the bed had not been changed, just remade with existing sheets. Overall we are disappointed in the stay and wouldn’t recommend. To boot, the customer service was borderline non existent. We have photos of everything too. "