Norfolk Island National Park 4 Stars Hotels

"Disappointing, belligerent reception staff. We chose this property because the photos of the bathroom showed a hand held shower head and large shower area - important to us for showering our toddler. However, the room we got had a fixed shower head and a shower about half the size as shown in the photo. I provided this feedback to the person at reception (at Borry's) and instead of an apology, she blamed me, saying "unless I mentioned it, they have no way of knowing". I was in disbelief, and said, "you didn't advertise your photos were deceptive, so how would I know to tell you"? She then escalated things and kept arguing and justifying, saying the rooms are being renovated, and there are separate photos for each room (no, this is false, the photos show only the renovated rooms and there is only one type of room) and the room I was given had not been renovated. So she basically admitted their bait and switch, showing the renovated bathroom in the photos and giving me something else. I have uploaded photos showing the listing and the actual. She would have continued on until I said "I didn't come here to argue." A simple apology would have been the ethical thing to do - instead it's amazing how some people are so self righteous they have to blame and argue. Everyone else on the island was lovely, just this person choosing to blame the customer. There's no doubt in my mind they broke ACCC laws here and are just deceptive."

"Lovely little one bedroom cottage with all the home comforts. The only down side was the terrible internet connection. Really only worked in the bedroom or at the front door"

"The property was so spectacular with its ocean and forest views and absolute comfort and unbelievable service. Dennis who managers the property was outstanding with his personable approach and kindness to my children. He made our trip extra special and because we had such a wonderful stay we will return. Thank you so much for making our holiday so relaxing, we greatly appreciate it and thank you for your kindness, generosity and hospitality during our stay."

"Very clean and comfortable. Well appointed kitchen. Great view from the deck. "