In Moan, a hotel is required to offer a specific number of top-notch amenities to be designated 5 stars. These can include gourmet restaurants, saunas and spas, on-site gyms, luxury bathroom products, premium bedding and more. What also sets 5-star hotels apart is their guest-centric service. You can expect things like nightly turn-down services, concierge services and in-room massages. Some may also offer additional touches such as a welcome gift.