Exemplary guest service is at the heart of every 5-star hotel in Oeu. From the minute you step through the door, staff attend to your every whim, whether answering room service calls 24/7 or providing in-room massages. Also, hotels have to offer top-rate amenities to be eligible for a 5-star rating. These can include luxury baths, on-site spa facilities, pools, gourmet kitchens and knowledgeable concierge.