In Sims, a hotel needs to offer a specific level of upscale conveniences to be rated 5 stars. These can include on-site gyms, gourmet restaurants, saunas and spas, luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their extraordinary standard of service. You'll enjoy things like nightly turn-down services, in-room massages and concierge services. Some may also offer additional touches such as a welcome gift.